NHTSA Complaint #10575375 — 2001 TOYOTA PICKUP

I'VE EXPERIENCED ONGOING ISSUES WITH THE CRC APPLICATION FOR THE TOYOTA TUNDRA FRAME RUST ISSUE SINCE IT WAS ORIGINALLY APPLIED. THE FIRST APPLICATION FAILED AFTER 1 DAY OF USE. THE SECOND APPLICATION FAILED LESS THAN A YEAR LATER. THE THIRD APPLICATION, APPLIED OCT. 14 2013 HAS NOW FAILED. ON OCTOBER 15 TOYOTA INFORMED ME THEY WOULD NOT HONOR THE 12 MONTH WARRANTY AS DESCRIBED ON THE PAPERWORK FROM THE SERVICE DEPARTMENT FOR ANY FUTURE ISSUES WITH REGARDS TO THE FRAME RUST OR THEIR WORKMANSHIP. HOWEVER, I RECEIVED A CALL FROM TOYOTA ON OCTOBER 28, 2013 IN WHICH THEY INFORMED ME THE CRC APPLICATION THAT HAD PREVIOUSLY BEEN APPLIED WAS DETERMINED TO BE DEFECTIVE BUT THERE WAS NO SOLUTION TO THE PROBLEM AT THE TIME. THEY STATED ONCE A SOLUTION WAS DETERMINED THE LOCAL DEALERSHIP WOULD CONTACT ME TO RESOLVE THE ISSUE. AFTER NOT RECEIVING A RESPONSE FROM THE LOCAL DEALERSHIP I CALLED TOYOTA ON MARCH 24, 2014 AND WAS INFORMED THAT AN UPGRADED COMPOUND WAS RELEASED ON FEB 14, 2014 AND THE DEALERSHIPS WERE MADE AWARE OF IT ON FEB. 27, 2014. THE TOYOTA SERVICE REPRESENTATIVE INFORMED ME HE WOULD HAVE THE DEALERSHIP CONTACT ME WITHIN 2 BUSINESS DAYS TO APPLY THE UPGRADED COMPOUND. THE LOCAL DEALERSHIP CONTACTED ME THE NEXT DAY AND SAID HE WAS NOT AWARE OF A NEW SOLUTION AND THAT HE WOULD CALL TOYOTA FOR MORE INFO. ON MARCH 25, 2014 TOYOTA CALLED ME TO INFORM ME A CASE MANGER FROM TOYOTA WOULD CALL ME WITHIN THE NEXT DAY AND ASSIGNED A NEW CASE NUMBER FOR THE ISSUE IN QUESTION. THE SERVICE MANAGER CALLED AGAIN ON MARCH 27, 2014 AND SAID THERE WAS NO NEW COMPOUND. A NEW REPRESENTATIVE FROM TOYOTA CALLED ON MARCH 28, 2014 TO INFORM ME THAT TOYOTA WOULD NOT BE RESPONSIBLE FOR ANY ADDITIONAL WORK PERFORMED ON THE VEHICLE. WHEN I ASKED ABOUT THE PREVIOUS STATEMENTS FROM TOYOTA ON OCTOBER 28, 2013 AND MARCH 24, 2014 TOYOTA DENIED EVER MAKING THOSE STATEMENTS. *TR