NHTSA Complaint #10575351 — 2010 HONDA INSIGHT

A BOLT THAT ATTACHES THE STEERING WHEEL TO THE STEERING COLUMN WAS FOUND TO BE LOOSE DURING A VEHICLE REPAIR. (I BROUGHT THE CAR IN FOR REPAIR TO A HONDA DEALERSHIP SERVICE DEPARTMENT BECAUSE THE STEERING DIDN'T FEEL RIGHT AND MADE UNUSUAL SOUNDS DURING VEHICLE OPERATION.) DESPITE MY HAVING AN EXTENDED WARRANTY ON THE VEHICLE (AND THE MALFUNCTION BEING A CLEAR SAFETY ISSUE), HONDA REFUSED TO PAY FOR THE REPAIR PERFORMED BY A HONDA DEALERSHIP. "[XXX]," AN EMPLOYEE OF THE HONDA SERVICE CONTRACT DEPARTMENT (SHE WOULDN'T GIVE HER LAST NAME), SAID THE STEERING ISSUE WAS CONSIDERED AN "ADJUSTMENT" AND THEREFORE NOT COVERED BY THE WARRANTY. THE HONDA DEALERSHIP SERVICE DEPARTMENT, FOR ITS PART, SAID THE BOLT WAS AT RISK OF BECOMING LOOSER AND IMPAIRING STEERING OF THE VEHICLE IF THE REPAIR WERE NOT MADE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR