NHTSA Complaint #10575270 — 2013 FORD ESCAPE

WHEN I TRIED AGAIN TO START UP MY CAR TODAY, THE POWERTRAIN WAS PRODUCING SMOKE. FORD AGREED TO BUYBACK MY CAR IN MID DECEMBER 2013 BUT THEY HAVE STILL NOT BEEN FOLLOWING THROUGH ON THEIR WRITTEN CONTRACT. I HAVE CONTACTED FORD'S RAV DEPT ALONG WITH EMAILING FORD'S TIER1 CUSTOMER SUPPORT EVERYTIME MY CAR HAS CAUGHT ON FIRE. I HAVE ALSO LET THE DEALER KNOW OF MY ISSUES. I HAVE TWEETED TO @FORD, @FORDSERVICE, @FORDESCAPE ABOUT MY CAR. THEY ARE AWARE MY CAR'S OVERHEATING AND TRANSMISSION ISSUES. NO ONE FROM FORD HAS OFFERED TO PUT ME IN A LOANER CAR WHILE THEY TRY TO REISSUE MY 'LOST' BUYBACK CHECK. THEY'D RATHER ME DRIVE AROUND A CAR THAT CATCHES ON FIRE. I SUSPECT THEY ARE TRYING TO HIT A QUARTERLY GOAL AND ARE STALLING TO Q2. I PAID CASH FOR MY CAR SO I'M SURE MY BUYBACK IS IMPACTING THEIR BUDGETING. THE SMOKE FROM THE POWERTRAIN TRIGGERED MY ASTHMA. *TR