NHTSA Complaint #10575038 — 2011 BUICK ENCLAVE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10575038
Vehicle	2011 BUICK ENCLAVE
Component	STEERING
Date of Incident	March 21, 2014
Date Filed	March 26, 2014
Mileage	52,900 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

I BEGAN TO MAKE LOUD SQUEAKING NOISES WHEN MAKING LEFT AND RIGHT TURNS. IN ADDITION, AS TIME PROGRESSED I WOULD FEEL PRESSURE WHEN TURNING THE STEERING WHEEL. DUE TO FEAR OF STEERING WHEEL NOT BEING ABLE TO TURN, I TOOK THE VEHICLE TO THE DEALERSHIP. THE DEALERSHIP SAID THAT THE VEHICLE NEEDED A NEW STEERING PUMP AND RACK. GM SAID THEY WOULD NOT COVER THE ENTIRE COST. THE TOTAL COST WAS $2600 AND GM SAID IT WOULD ONLY COVER $1600. OWNER FEELS GM SHOULD COVER THE ENTIRE COST SINCE THIS IS A SAFETY ISSUE AND THE CAR IS ONLY 2,000 MILES OVER 50,000 MILE WARRANTY. THIS IS NOT A USUAL WEAR AND TEAR CAR ISSUE. *TR

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