NHTSA Complaint #10574409 — 2008 NISSAN ROGUE

DOOR LOCK ACTUATOR ON BOTH FRONT DOORS FROZE AFTER FREEZING RAIN/ ICE STORM. IN THE MORNING I OPENED THE DOOR AND STARTED THE CAR (DID NOT CLOSE THE DOOR) AND WENT INSIDE THE HOUSE WHILE IT WARMED-UP. WHEN I RETURNED THE DRIVERS SIDE DOOR WOULD NOT OPEN FROM THE OUTSIDE OR THE INSIDE HANDLES. THE PASSENGER DOOR HAD STOPPED WORKING FROM THE OUTSIDE HANDLE ABOUT 6 WEEKS EARLIER AFTER A SIMILAR STORM, THOUGH I WAS NOT AWARE OF THE RELATIONSHIP OF THE PROBLEM TO THE WEATHER AT THE TIME. WHEN I TRIED TO OPEN THE PASSENGER SIDE DOOR FROM THE INSIDE HANDLE ON 03/12/2014 IT WOULD NOT OPEN. I WAS NOW NOT ABLE TO ACCESS THE VEHICLE FROM EITHER FRONT DOOR. I WAS ABLE TO CLIMB IN THROUGH THE BACK SEAT, OVER THE CONSOLE TO TURN THE CAR OFF. I WAS THEN DIRECTED BY NISSAN CUSTOMER AFFAIRS TO BRING THE VEHICLE TO A DEALERSHIP FOR REPAIR. WHEN ACCESSING THE CAR TO DRIVE IT TO THE DEALERSHIP I STRAINED MY BACK AND SCRATCHED MY HAND AND ARM ON THE CONSOLE (NO DOCTORS VISIT). UPON ARRIVING AT THE DEALERSHIP IN ALBAN, NY I HAD TO CRAWL OUT OF THE CAR THROUGH THE BACK DOOR. A WOMAN PULLED UP DIRECTLY BEHIND ME WHO WAS THERE TO SERVICE THE SAME PROBLEM WITH HER 2008 NISSAN ROGUE, THOUGH ONLY WITH ONE OF THE FRONT DOORS. I CALLED ALL OF THE NISSAN DEALERSHIPS IN THE AREA AND THEY WERE ALL SERVICING AT LEAST ONE 2008 NISSAN ROGUE WITH THE SAME ISSUE AFTER THE FREEZING RAIN STORM. THE PARTS WERE ORDERED FOR ME TO BRING THE VEHICLE BACK FOR REPAIR. I WAS TOLD IT WOULD TAKE 2 - 3 DAYS FOR THE PARTS TO COME IN. AFTER 4 BUSINESS DAYS (6 DAYS) I WAS CALLED AND INFORMED THAT THE PARTS WERE BACK-ORDERED AND WOULD BE ANOTHER SEVERAL DAYS. THE PARTS WERE IN HIGH DEMAND REGIONALLY AFTER THE WEATHER EVENT, SHOWING THAT THIS IS A SYSTEMATIC PROBLEM. *TR