NHTSA Complaint #10573654 — 2014 BMW X5

MY VEHICLE HAS SOFT-CLOSE DOORS, AFTER CLOSING THE DOORS THEY POPPED OPEN WHILE DRIVING, NOT FULLY OPEN, ONLY ABOUT A HALF-INCH, ENOUGH TO BE AJAR AND FOR THE OPEN DOOR INDICATOR TO LIGHT UP ON THE DASHBOARD. THIS HAPPENED 4 TIMES IN THE FIRST 5 WEEKS OF OWNING THE VEHICLE AND BMW HAS NOT BEEN ABLE TO FIX IT, GIVING IT BACK TO ME EACH TIME WITH THE CLAIM THAT THEY ARE UNABLE TO REPRODUCE THE PROBLEM. ON ONE OCCASION, AND AS REQUESTED BY THE DEALERSHIP, I DROVE THE CAR BACK WITH AN AJAR DOOR WITHOUT TOUCHING IT OR TURNING OFF THE ENGINE. THE DEALERSHIP TOOK A PHOTO AND STATED THAT THIS SHOULDN'T HAVE HAPPENED GIVEN THAT THE CAR HAS SOFT-CLOSE DOORS AND THAT IT WON'T ACTUALLY START DRIVING IF ANY DOOR IS STILL SLIGHTLY OPEN. I HAVE A COPY OF THE PHOTO AS PROOF, BUT THE DEALERSHIP UPON INSTRUCTION FROM BMW NA WAS INSTRUCTED TO RETURN THE VEHICLE STATING THAT IT HAS NO ISSUE. THE DEALERSHIP DID REPLACE THE LOCKING MECHANISMS ON THE TWO DOORS (BOTH FRONT AND REAR PASSENGER SIDE DOORS) THAT BECAME AJAR, BUT IT HAPPENED AGAIN, THE FOURTH TIME. *TR