NHTSA Complaint #10573641 — 2006 TOYOTA AVALON

I AM IN SHOCK GIVEN THE TODAY?S NEWS. I WAS IN AN ACCIDENT ON 12/01/08 IN MY 2006 TOYOTA AVALON. I COULD NOT STOP THE CAR AND RAN INTO THE T-BAR OF A BOX TRUCK IN FRONT OF ME. MY CAR WAS TOTALED. AFTER THE ACCIDENT WE CALLED THE TOYOTA EXPERIENCE CENTER, THEY CREATED A CLAIM #1001145755 AND ERIKA WITH TOYOTA SAID THEY WOULD BE IN CONTACT WITH US. WE NEXT HEARD FROM A [XXX] WITH TOYOTA WHO THEN TOLD US TO MAIL OUR COMPLAINT TO TOYOTA MOTOR SALES CLAIMS DEPARTMENT IN TORRANCE, CA. WE MAILED OF THE NECESSARY DOCUMENTATION FROM THE ACCIDENT AND NEVER HEARD BACK FROM THEM. WE CALLED BACK ON MANY OCCASIONS ALL TO BE NEVER ANSWERED OR GIVEN A RUN AROUND, ONCE TOLD THEY WERE LOOKING INTO IT. NOTHING EVER CAME OF IT ALL. WE DIDN'T KNOW WHAT TO SO WE GAVE UP, AT THE TIME WE COULD NOT AFFORD A LAWYER. SO TODAY?S NEWS WAS FRUSTRATING. MONTHS PRIOR TO MY ACCIDENT WE TOOK THE AVALON INTO DCH TOYOTA OF SIMI VALLEY TO CHECK OUT ACCELERATION PROBLEMS. THEY SAID NOTHING WAS WRONG WITH IT AND TOLD ME I NEEDED A TRANSMISSION FLUID EXCHANGE AND TO HAVE THE POWER STEERING FLUID FLUSHED. WE WERE TOLD NOTHING WAS WRONG; CLEARLY THERE WAS. I AM JUST CURIOS WHAT ACTIONS WE TAKE NOW. I AM SO FRUSTRATED AND DISAPPOINTED. CAN YOU PLEASE ADVISE ME ON WHAT TO DO? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR