NHTSA Complaint #10573401 — 2005 VOLKSWAGEN BEETLE

IN SEPTEMBER OF 2009 THE BEETLE WAS TAKEN TO BROWN'S VOLKSWAGEN OF RICHMOND DUE TO TRANSMISSION SHIFTING ISSUES. THEY NOTED THE FILE: REMOVED THE TRANS PAN TO CHECK--SMALL SHAVING, CLEANED SCREEN AND REINSTALLED--STILL HAVING PROBLEM. THEY DID NOT PROVIDE INFORMATION ON THE EXTENDED WARRANTY WHICH HAD BEEN APPROVED BY VW CORPORATE.VW HAD EXTENDED THE WARRANTY PERIOD ON THE ELECTRONIC TRANS VALVE BODY FOR THE KNOWN ISSUE WITH THE TRANSMISSION. INSTEAD THEY WANTED TO INSTALL A NEW TRANSMISSION WHICH WAS NOT COVERED BY THEM. THIS WAS NOT AGREED ON. IN MAY OF 2013 I LEARNED OF THE EXTENDED WARRANTY WHICH HAD BEEN OFFERED BY VW CORPORATE AND CONTACTED VW VIA THEIR WEB SITE AND FILED A COMPLAINT. IN JULY OF 2013 THE VEHICLE WAS TAKEN TO WEST BROAD VOLKSWAGEN FOR A COMPUTER DIAGNOSTIC FOR SHIFTING RELATED ISSUES. IN JULY OF 2013 VW CORPORATE CONTACT ME STATING BROWNS VW HAD NOT LOGGED ENOUGH INFORMATION TO DETERMINE THE CAUSE OF THE PROBLEM. I DID STATE TO THEM THE CAR WAS AT WEST BROAD VW NOW. THE COMPUTER CAME BACK WITH CODE P0730 INCORRECT GEAR RATIO. THE MECHANIC STATED VERBALLY REPLACING THE VALVE BODY SHOULD TAKE CARE OF THE IMMEDIATE PROBLEM. BUT THE SERVICE ADVISOR WOULD NOT PUT THAT IN WRITING AND DID ADVISE TO REPLACE THE TRANSMISSION FOR $8,500. VW CORPORATE DECLINED ANY WARRANTY TO REPLACE THE VALVE BODY. THIS CONDITION IS WIDE SPREAD THROUGHOUT THE BEETLE 09G SIX SPEED TIPTRONIC TRANSMISSION. IT IS MY OPINION THIS IS A SAFETY CONCERN THAT VW HAS PASSED ON TO THE CONSUMER. VW KNOWS THIS PROBLEM EXIST BUT HAS FALSELY REPRESENTED THEIR CONCERN WITH THE PROBLEM. VW IS NOT TAKING RESPONSIBILITY FOR THEIR ACTIONS. THEY HAVE MISLED THE PUBLIC. THEY SHOULD BE HELD ACCOUNTABLE FOR THE TRUTH ABOUT THE PROBLEM AND RESOLUTION. ERRATIC SHIFTING/ SLAMMING INTO GEARS/ LOOSING POWER TRANSFER TO THE WHEELS/ WITHOUT INDICATION THIS IS GOING TO HAPPEN. *TR