NHTSA Complaint #10573303 — 2011 DODGE NITRO

MID NOV. 7:45AM WHILE DRIVING I NOTICED A LOW ROAR LIKE THE NITRO WAS STUCK IN FIRST GEAR BUT IT WASN'T, SOUND CONTINUED AND THE CAR WAS NOT PICKING UP SPEED. I TURNED INTO A PARKING LOT, WAITED THEN TURNED IT BACK ON AND WENT TO WORK. AT 2:30 THE DASH THERMOMETER SAID ?120 DEGREES? I HAVE THE TEMPERATURE ON MY PHONE SO I KNOW IT WAS 80. I CHOOSE TO IGNORE IT AND NOT TAKE IT INTO THE DEALERSHIP BECAUSE I DIDN'T WANT TO MAKE A BIG FUSS AND I NEEDED MY CAR. WED, 3-12-14 7:50AM I WAS DRIVING THE 2011 DODGE NITRO TO TAKE KIDS TO SCHOOL. IT TURNED OFF WHILE TURNING, MY BLINKER STOPPED WORKING AND THERE WERE NOT LIGHTS-ON THE DASH. THE WHEEL WAS VERY STIFF, I ROLLED TO PARK ALONG THE CURB. I PUT THE CAR IN PARK AND TURNED THE KEY TO START THE CAR AND IT STARTED. BIG SAFETY CONCERN SO I CHOSE TO BRING IT IN FOR SERVICE SINCE. I TOOK IN INTO THE DEALERSHIP AT 8:10AM THAT SAME MORNING. BUSTTER TORRES CHECKED IN MY CAR. HE SAID HE COULD NOT ?DUPLICATE? THE PROBLEM AND COULD NOT FIGURE OUT WHAT CAUSED THE CAR TO STOP WHILE DRIVING. . FRI 3-14-14 7:55AM I WAS PREPARING TO TURN RIGHT, AS I WAS APPROACHING I HAD MY BLINKER ON AND MY CAR TURNED OFF AS I WAS ABOUT TO TURN INTO THE DRIVE WAY. I WAS ABLE TO TURN MY WHEEL (THE STEERING WHEEL WAS VERY STIFF) AND ROLL INTO THE DRIVEWAY. I NOTICED THERE WERE NO LIGHTS ON TO INDICATE ANYTHING, I HEARD A CLICK WHEN THE CAR TURNED OFF. I THEN TURNED THE KEY TO START THE CAR AND THE CAR STARTED FINE. CAR SAT AT DEALER FOR 4 DAYS WITHOUT SERVICE BECAUSE EMPLOYEE MESSED UP AND DID NOT CREATE A NEW WORK ORDER. NOT APOLOGETIC, MADE EXCUSES WHEN CONFRONTED. HAD WRONG MILEAGE, EMPLOYEE JUST GUESSED. WE HAD TO ARGUE TO GET THEM TO CHECK ACTUAL MILEAGE. HORRIBLE CUSTOMER SERVICE ALL AROUND, NO RESPECT FOR US AS CUSTOMERS. CAR STILL NOT REPAIRED, CAR IS A LEMON. *TR