NHTSA Complaint #10572980 — 2013 FIAT 500

I PURCHASED MY FIRST CAR 2013 FIAT, I AM A STUDENT AND I DRIVE ABOUT 1.20 HRS TO MY UNIVERSITY FROM HOME. ON 3/17/14 I WAS DRIVING TO SCHOOL THAT I HAD A FLAT TIRE .I FOUND OUT THIS CAR IT DOES NOT COME WITH SPARE TIRE JACK AND TOOLS, THERE IS A SMALL AIR PUMP UNDER THE SEAT THAT YOU HAVE TO REMOVE IT AND PLUG IT IN TO THE OUTLET AND PUT AIR IN TO THE TIRE, I TRIED TO PUT AIR INTO THE TIRE BUT THE PUMP DID NOT WORK. I CALLED FIAT THEY TOLD ME THE PUMP IS GOOD ONLY WHEN YOU HAVE LOW AIR IN THE TIRE BUT IF YOU HAVE A FLAT YOU HAVE TO TAKE IT TO THE DEALER TO CHANGE THE TIRE OR FIX IT I CALLED MY FATHER TO COME AND HELP ME BECAUSE I WAS STRANDED AND FRIGHTENED AND LATE FOR MY SCHOOL AND NO SPARE TIRE CAN YOU IMAGINE THIS ACCIDENT HAPPENED IN THE MIDDLE NO WERE OR I HAVE TO TAKE SOMEBODY TO THE HOSPITAL EMERGENCY OR....A YOUNG GIRL WITH OUT NO SPARE TIRE WHAT WOULD HAPPENED TO ME OR ANY OTHER FIAT OWNERS. MY FATHER CAME AND CHECK THE TIRE ALL OVER AND TOOK PICTURES OF IT THERE WAS NO SIGN OF NO NAILS INTO THE TIRES. HE CALLED FIAT ROAD SIDE ASSISTANT THEY TOLD HIM YOU HAVE TO WAIT FOR 90 MINUTES FOR TOW SERVICE AND WHEN HE COMPLAINT TO THEM FOR LONG HOUR WAIT THEY TOLD MY FATHER YOU CAN PAY FROM YOUR POCKET AND DEAL WITH IT..!! . I THINK THE SPARE TIRE AND JACK & TOOLS ARE NECESSITY AND A SAFETY ISSUE FOR A VEHICLE AND THEY MUST HAVE IT IN THE CAR IN CASE YOU ARE FAR AWAY AND NO ACCESS TO ANY DEALER AROUND YOU AND YOUR LIFE SAFETY ISSUE. MY FATHER ASK THE FIAT OVER THE PHONE WHY THE VEHICLE DOES NOT HAVE SPARE TIRE PACKAGE THEY TOLD HIM YOU SHOULD ASK THE DEALER AT THE TIME OF THE SALE TO SELL IT TO YOU..??? ALL THE CARS MANDATORY BY LAW MUST HAVE SAFETY FEATURES FOR THE CONSUMERS ONE OF THEM IS SPARE TIRE PACKAGE. AT THIS TIME I WOULD LIKE TO FILE A FORMAL COMPLAINT AGAINST FIAT AND FIAT DEALERS FOR SELLING UNSAFE VEHICLE TO THE CONSUMER. *TR