NHTSA Complaint #10572529 — 2009 JEEP WRANGLER

IN AUGUST 2013 MY JEEP WRANGLER BEGAN TO DEVELOP AN UNPREDICTABLE, UNCONTROLLABLE, VIOLENT SHIMMY AT HIGHWAY SPEEDS. SOMETIMES A SMALL BUMP OR A LANE CHANGE WOULD SET AN EVENT OFF. SHIMMY DID NOT STOP WITHOUT HARD BRAKING AND COMING TO A NEAR STOP. COMMONLY REFERRED TO AS "DEATH WOBBLE". THE FIRST ATTEMPT AT REPAIR, MILEAGE 30,381, WAS TO REPLACE THE FACTORY INSTALLED STEERING DAMPER WITH A UPGRADED STEERING DAMPER. THE NEW STEERING DAMPER REQUIRED DIFFERENT HARDWARE TO INSTALL. MY COST, $366.77 WHICH CHRYSLER REIMBURSED THE COST OF PARTS @ $266.77. I AM $100.00 OUT OF POCKET FOR LABOR COSTS TO REPLACE THIS DEFECTIVE PART WHICH WAS INSTALLED AT THE FACTORY! THE PROBLEM OF UNCONTROLLED SHIMMY WAS NOT FIXED! THE SECOND ATTEMPT TO REPAIR MY VEHICLE, MILEAGE 32,982, WAS TO BALANCE AND ROTATE ALL TIRES. THE PROBLEM WAS NOT FIXED! THE THIRD ATTEMPT TO REPAIR MY VEHICLE, MILEAGE 33,902, INVOLVED REPLACING ALL FOUR DEFECTIVE BALL JOINTS AND A DEFECTIVE DRAG LINK ASSEMBLY. COST TO ME, $1793.47. CHRYSLER EVENTUALLY REIMBURSED THE COST OF PARTS @ $849.07. ON THIS REPAIR I AM OUT OF POCKET $944.40 LABOR COSTS TO REPLACE DEFECTIVE PARTS AS INSTALLED AT THE FACTORY! I HAVE FILED A COMPLAINT WITH THE BETTER BUSINESS BUREAU (CASE #9919310) AND THE CASE IS STILL ONGOING. NO VEHICLE OPERATED UNDER NORMAL CONDITIONS SHOULD HAVE TO HAVE MAJOR COMPONENTS, WHICH AFFECT VEHICLE CONTROL AND SAFETY, FAIL AND NEED REPLACEMENT AT LESS THAN 34,000 HIGHWAY DRIVEN MILES! I DO NOT READ ANYWHERE ON MY SERVICE RECEIPTS STATING THE PARTS THAT HAVE BEEN REPLACED CARRY ANY WARRANTY. I AM VERY CONCERNED THAT GENUINE JEEP PARTS ARE OF THE SAME QUALITY AS ORIGINALLY USED BY JEEP TO MANUFACTURE MY VEHICLE, AND WILL FAIL AGAIN WITHIN THE NEXT 30,000 TO 35,000 MILES, IF NOT SOONER! *TR