NHTSA Complaint #10572479 — 2012 INFINITI EX35

2012 INFINITI EX35 JOURNEY. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE FAILURE. *SMD THE CONSUMER STATED SHE PARKED THE VEHICLE IN THE DRIVEWAY ON A MODERATE SLOPE COVERED WITH LIGHT SNOW. THE CONSUMER WENT BACK OUTSIDE STOOD BY THE VEHICLE, WHEN ALL OF A SUDDEN IT POPPED OUT OF PARK AND STARTED ROLLING DOWN THE HILL. THE CONSUMER MANAGED TO CATCH UP WITH THE VEHICLE, OPENED THE DOOR AND PUT HER FOOT ON THE PARKING BRAKE, AND THE VEHICLE STOPPED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THEY WERE UNABLE TO FIND ANYTHING WRONG. THREE DAYS LATER, THE CONSUMER PARKED THE VEHICLE IN THE DRIVEWAY, WHICH HAD A GRADUAL SLOPE AND SHE APPLIED THE EMERGENCY BRAKE. WHEN THE CONSUMER RETURNED TO THE VEHICLE 45 MINUTES LATER, SHE WAS SHOCKED TO SEE, THE VEHICLE HAD ROLLED AND WAS WEDGED AGAINST THE DIVIDER BETWEEN TWO GARAGE DOORS. THE FENDER WAS DENTED AT THE BACKUP SENSOR. THE DEALER KEPT THE VEHICLE FOR A WEEK, ONLY TO BE TOLD, THEY COULD NOT DUPLICATE THE PROBLEM. A CONSUMER AFFAIRS REP FROM INFINITI INDICATED THE ROLL HAS BEEN REPRODUCED MANY TIMES. SHE STATED WHEN THE VEHICLE WAS TURNED OFF, THE BRAKE MECHANISM ENGAGED THE LEFT REAR WHEEL ONLY. IF THERE WAS A SLIGHT SLIPPAGE, SUCH AS, A SNOW COVERED DRIVEWAY, THE TIRE WOULD SLIP AND THE BRAKES WOULD RELEASE, CAUSING THE VEHICLE TO ROLL. *JB