NHTSA Complaint #10568995 — 2003 LAND ROVER NEW RANGE ROVER

IN OCTOBER 2013 WHILE I TOOK MY CAR TO A PRIVATE GARAGE FOR OIL CHANGE. THE MECHANIC NOTICED THAT THE FRAME ON MY VEHICLE WAS ROTTED OUT . HE CALLED ME INTO THE GARAGE AND SHOWED ME THE PROBLEM. I IMMEDIATELY CALLED THE LAND ROVER DEALERSHIP WERE THE CAR WAS PURCHASED NEW AND THEY HAVE BEEN DOING THE SERVICE ON THE VEHICLE SINCE IT WAS NEW . I INFORMED THE SERVICE MANAGER OF THE ISSUE AND I QUESTIONED THE FACT THAT NO ONE AT THE DEALERSHIP EVER MENTIONED THE RUST ISSUE ON MY VEHICLE. THE SERVICE MANAGER ASKED ME TO DRIVE UP TO THE DEALERSHIP SO THEY CAN TAKE A LOOK AT IT. ONCE AT THE DEALERSHIP THE SERVICE MANAGER PUT UP THE CAR ON THE LIFT AND WAS SHOCKED TO SEE HOW BAD THINGS WERE. HE TOOK PICTURES OF THE FRAME AND CONTACTED LAND ROVER MAIN OFFICE AND SENT THEM THE PICTURES. LAND ROVER MAIN OFFICE CONTACTED ME AND TOLD ME THAT THEY HAVE NEVER SEEN ANYTHING LIKE THIS BEFORE BUT THEY MADE THE DECISION NOT TO COVER FIXING THE PROBLEM ALTHOUGH IT IS A SAFETY ISSUE . MY CONCERN IS THAT ONE DAY THIS CAR IS GOING TO BREAK IN HALF AND A MAJOR ACCIDENT WOULD OCCUR BECAUSE OF IT. I REALLY NEED YOUR HELP. *TR