NHTSA Complaint #10568985 — 2004 SATURN ION

TL- THE CONTACT OWNS A 2004 SATURN ION. THE CONTACT STATED THAT THE VEHICLE WILL NOT START UPON PLACING THE KEY IN THE IGNITION. THE VEHICLE MAKES A CLICKING NOISE, THE SERVICE ENGINE SOON LIGHT ILLUMINATES AND THE VEHICLE SHUTS OFF. THE CONTACT HAS TO WAIT A MOMENT TO RESTART THE VEHICLE. THE VEHICLE ALSO STALLS WITHOUT WARNING ON MULTIPLE OCCASIONS. THE VEHICLE WAS DIAGNOSED BY AN AUTHORIZED DEALER AND AN INDEPENDENT MECHANIC MULTIPLE TIMES AND THE FAILURES STILL RECURR. THE DIAGNOSIS WAS TO REPLACE THE POWER STEERING MAGNETS AND REPLACE THE POWER PACK. THE REPAIRS WERE MADE AND THE VEHICLE IS STILL NOT SAFE TO DRIVE. THE POWER STEERING SHORTS OUT AT RANDOM. THE INSTRUMENT PANEL SHOWS AN ERROR LIGHT FOR THE POWER STEERING. AFTER THE VEHICLE WAS REPAIRED MULTIPLE TIMES THE FAILURES STILL RECURR. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANICS AND AUTHORIZED DEALERS. THE POWER STEERING FAILURE WAS NOT ABLE TO BE DIAGNOSED. THE CONTACT WAS ALSO INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 14V047000 (AIR BAGS , ELECTRICAL SYSTEM) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER ADVISED THAT PART WAS NOT AVAILABLE TO COMPLETE THE REQUIRED REPAIRS. THE MANUFACTURER WAS CONTACTED AND PROVIDED AN UNREASONABLE ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLEWOULD RECEIVE THE RECALLED REPAIRS. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50000 AND THE CURRENT MILEAGE WAS 63000. DYD