NHTSA Complaint #10568912 — 2012 DODGE JOURNEY

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 10568912
Vehicle 2012 DODGE JOURNEY
Component ENGINE
Date of Incident
Date Filed
Mileage 40,650 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State GA

Consumer Description

THIS VEHICLE HAS AN ON-GOING PROBLEM WITH "ENGINE BATTERY DRAIN" WHICH HAS CAUSE NUMEROUS RETURNS TO THE DEALERSHIP 5-6 TIMES SINCE JULY 2013 FOR THE SAME PROBLEM (WILL NOT START-UP WITHOUT BEING BOOSTED OFF WITH JUMPER CABLES).HERE'S DESCRIPTION OF THE EVENT: JULY 10,2013 HAD TO BOOSTED OFF TO START WHILE OUT-OF TOWN, RETURN TO GA & ON JULY 18, TOOK VEHICLE TO DEALERSHIP & DISCOVERED THAT BATTERY NEEDED TO BE REPLACED; ON AUGUST 5, WHILE OUT-OF-TOWN HAD TO BE BOOSTED OFF TO START, GOT BACK TO GA. ON AUG. 7, TOOK VEHICLE BACK TO DEALERSHIP, THEY CHECKED BATTERY & SAID BATTERY WAS FINE. ON OCT.14,2013, WOULDN'T START & HAD TO BE TOWED INTO DEALER & THEY KEPT IT FOR 2-DAYS & SAID IT NEEDED "CYLINDER HEAD" & SAID THAT WAS THE PROBLEM; JAN. 7, 2014 WOULDN'T START, TOOK VEHICLE BACK DEALER & THEY KEPT IT 4-DAYS & REPLACED ALTERNATOR & SAID THAT WAS THE PROBLEM; ON FEB.19, 2014 WOULDN'T START, TOOK VEHICLE BACK ON FEB.20,2014, KEPT UNTIL FEB. 24, & REPLACED MODULE-TELEMATICS & SAID THAT WAS THE PROBLEM; ON FEB.28, VEHICLE STOP RUNNING & WOULDN'T START-UP, TOW VEHICLE BACK ON MARCH 4,2014 & DEALER KEPT VEHICLE 8-DAYS & SAID THE BATTERY DRAIN IS FROM FR HUB & REPLACED BATTERY AGAIN & VEHICLE WAS PICK-UP MAR.12, 2014. I HAD TO PAY FOR FIRST BATTERY, ALTERNATOR & SOME RENTAL CAR FEES,NOT INCLUDING LOSS OF CONVENIENT OF TIME & VEHICLE. THIS VEHICLE COULD EASY PRESENT "A SAFETY HAZARD" WHILE MOVING & JUST CUT-OFF & STOP IN TRAFFIC CREATING DANGER FOR ME & OTHERS. *TR

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