NHTSA Complaint #10568649 — 2013 DODGE CHARGER

UPDATE 03/11/2014: SO I FINALLY CONTACTED THE ?CHRYSLER CUSTOMER SERVICE" NUMBER AND WAS ADVISED THAT THEY WERE AWARE OF THE PROBLEM AND WOULD BE FORWARDING MY COMPLAINT TO "THE BACK ORDER PARTS DIVISION". WHAT THE HECK IS THAT??? I HAD TO RETURN THE RENTAL THAT WAS COVERED IN MY WARRANTY BECAUSE IT ONLY PROVIDES FOR 5-DAYS OF COVERAGE. (YES, YOU HAVE A MINIMUM OF 5 DAYS COVERAGE EVEN WHEN PARTS ARE BACK ORDERED THREE WEEKS. I DIDN'T KNOW DETROIT WAS THAT FAR AWAY). THE CUSTOMER SERVICE PERSON THEN TOLD ME THAT THE SERVICE MANAGER WOULD BE CALLING ME. FIVE DAYS LATER, I STILL HAVE NOT HEARD FROM THE SERVICE MANAGER. I DID HOWEVER, GET A CALL FROM CHRYSLER ADVISING ME TO CALL THE SERVICE DEPARTMENT. WHY SHOULD I HAVE TO DO THAT? I'M THE CUSTOMER. THEY SHOULD BE SERVICING ME. SO AS OF THIS DATE I HAVE OWNED THE CAR FOR FOUR WEEKS, DRIVEN IT FOR THREE DAYS, AND IT'S BEEN IN THE SHOP EVER SINCE WITH NO ESTIMATED TIME OF REPAIR AND NO COMPENSATION FOR MY TIME LOST AT WORK, VACATIONS CANCELLED, AND EXTRA INCURRED EXPENSES OF SUBSTITUTE TRAVEL. NOT TO MENTION THAT I'M STILL ON THE HOOK BECAUSE CHRYSLER WON'T EVEN STAND BEHIND THEIR PRODUCT ENOUGH TO AT LEAST BUY IT BACK. THANKS CHRYSLER!!! *TR