NHTSA Complaint #10568297 — 2011 VOLKSWAGEN JETTA

THE HIGH PRESSURE FUEL SYSTEM FAILED IN OUR CAR WHEN WE WERE ON A ONE LANE HIGHWAY. 'ENGINE CONTROL MALFUNCTION' LIGHT STARTED FLASHING AND SUDDENLY OUR CAR WAS STALLED. WHEN WE LOOKED IN THE MANUAL IT SAID TO GET THE CAR TO A VW DEALERSHIP ASAP. WE HAD TO HOLD UP TRAFFIC UNTIL THE CAR WAS FINALLY TOWED. NOT ONLY THAT, WE WERE ON VACATION IN THE DIFFERENT CITY AND THIS HAPPENED DURING THE WEEKEND WHEN THE SERVICE CENTERS ARE CLOSED. AFTER A PAINFUL 2 DAYS WE JUST FOUND OUT THAT OUT HIGH PRESSURE FUEL SYSTEM HAS BROKEN AGAIN. IT WAS LAST REPLACED IN APRIL 2013 AND IT WAS EXACTLY THE SAME SITUATION. THIS IS A REALLY BIG STRUCTURAL DAMAGE AND HAPPENED WITH NO FAULT ON OUR SIDE. THE LAST ONE COST UP TO $10K, WHICH VW COVERED DUE TO WARRANTY. HOWEVER, IT IS ALSO A SAFETY HAZARD SINCE WE COULD HAVE EASILY GOTTEN INTO AN ACCIDENT. AFTER HAVING GONE THROUGH THIS TWICE, WE NO LONGER FEEL SAFE DRIVING THE TDI AND STRONGLY FEEL THAT THE CAR SHOULD BE RECALLED. *TR