NHTSA Complaint #10568032 — 2011 FORD FUSION STEERING

Complaint Details

ODI Number	10568032
Vehicle	2011 FORD FUSION
Component	STEERING
Date of Incident	March 7, 2014
Date Filed	March 9, 2014
Mileage	34,400 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

WHILE DRIVING THE WARNING MESSAGE "SERVICE POWER STEERING NOW" APPEARED AT WHICH TIME THE ELECTRIC POWER STEERING WENT OUT MAKING THE CAR ALMOST INOPERABLE. AFTER STOPPING AND RESTARTING THE CAR, THE STEERING WHEEL COULD NOT BE TURNED AT ALL. APPARENTLY THIS IS A "KNOWN ISSUE" WITH 2010-2012 FORD FUSIONS AND IT IS AN EXTREMELY HAZARDOUS "KNOWN ISSUE." IT IS GOING TO COST US $2,200 TO REPAIR PLUS THE EXPENSE OF HAVING THE CAR SHIPPED HOME; WE WERE ON VACATION AT THE TIME. WHY ISN'T THIS DANGEROUS DEFECT BEING RECALLED? *TR

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