NHTSA Complaint #10567785 — 2007 ISUZU I-290

THE PASSLOCKII SYSTEM LOCKS OUT THE IGNITION SO IT WON'T START. THIS WAS INTERMITTENT AT FIRST BUT HAS BECOME A DAILY OCCURRENCE. THE DEALER COULD NOT DUPLICATE IT WHEN WE TOOK IT TO THEM. THIS SYSTEM IS FAULTY AND THE MANUFACTURER KNEW IT WHEN THEY MADE THE VEHICLE BECAUSE THEY PUT A NOTE IN THE OWNERS MANUAL TO LET THE VEHICLE SIT FOR 10-15 MINUTES AND TRY RESTARTING THE VEHICLE. THIS HAS GOTTEN RIDICULOUS. THE ISUZU ASSISTANCE LINE BASICALLY TOLD US TOUGH [XXX]. IF WE DIDN'T LIKE IT THEN GO TO THE DEALER AND PAY TO FIX IT. IT IS A FAULTY SYSTEM AND WE CANNOT AFFORD THOUSANDS OF DOLLARS TO INSTALL A REPLACEMENT SYSTEM WHICH WILL DO THE SAME THING OVER TIME. I HAVE RESEARCHED THIS EXTENSIVELY ON THE INTERNET AND THIS IS A COMMON OCCURRENCE ON GM VEHICLES WITH THEIR PASSLOCK II SYSTEM. AND NOW THE DRIVERS SIDE AIRBAG LIGHT IS ON INDICATING THE AIRBAG DOESN'T WORK. AGAIN THE ISUZU HELPLINE SAID BASICALLY TOUGH [XXX] BECAUSE WE WERE NO LONGER UNDER WARRANTY. THIS TRUCK DID NOT START ON JANUARY 21ST OF THIS YEAR WHEN I SUFFERED A HEART ATTACK AND MY WIFE TRIED TO DRIVE ME TO THE HOSPITAL. I SPENT 5 WEEKS IN THE HOSPITAL AND UNDERWENT BYPASS SURGERY. SHE HAD SEVERAL TIMES SHE CALLED ME IN TEARS BECAUSE SHE COULD NOT COME TO VISIT BECAUSE THE TRUCK WOULD NOT START. AND NOW WITH THE WHOLE AIRBAG THING IT IS UNSAFE TO DRIVE PERIOD. I HAVE BEEN OUT OF WORK SINCE JAN 21, 2014 AND WE BARELY HAVE MONEY TO PAY RENT AND GET FOOD. WE DO NOT HAVE MONEY TO TAKE IT TO A DEALERSHIP AND PAY THEM TO NOT BE ABLE TO DUPLICATE THE PROBLEM OR REPLACE A FAULTY FACTORY SYSTEM. THERE ARE TENS OF THOUSANDS OF COMPLAINTS ALL OVER THE INTERNET AND GM SHOULD HAVE TO FIX THIS PROBLEM. AGAIN THEY KNEW OF THE ISSUE TO BEGIN WITH AND JUST KEPT SELLING THE CRAP KNOWINGLY DEFRAUDING CONSUMERS. *TR INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR