NHTSA Complaint #10567678 — 2008 FORD EDGE

ON THE WAY HOME FROM A VACATION, WE PULLED INTO A FAST FOOD RESTAURANT TO GET A QUICK BITE TO EAT. UPON LEAVING THE RESTAURANT, WE STARTED THE VEHICLE AND EVERYTHING SEEMED NORMAL. ABOUT THREE MINUTES INTO OUR DRIVE HOME, THE DASH LIGHTS CAME ON (SPECIFICALLY THE WRENCH AND AIR BAG LIGHTS) AND THE VEHICLE LOST ALL THROTTLE POWER. WE QUICKLY PULLED OVER AND TURNED OFF THE CAR TO SEE IF WE COULD DIAGNOSE THE PROBLEM OURSELVES. AFTER BEING UNSUCCESSFUL AT IDENTIFYING THE PROBLEM, WE STARTED THE CAR AGAIN AND ATTEMPTED TO PUT THE CAR IN DRIVE. THE TRANSMISSION PRODUCED A LOUD "CLUNKING" SOUND. EACH TIME YOU TRIED TO CHANGE GEARS (I.E. REVERSE TO DRIVE), THERE WOULD BE AN EXTREMELY HARSH ENGAGEMENT AND THE GEAR CHANGE WOULD BE ROUGH, EACH TIME PRODUCING A LOUD "CLUNK". I BROUGHT THE CAR TO A LOCAL MECHANIC WHO ADVISED THIS IS A COMMON ISSUE WITH FORD EDGE'S, IN FACT; THERE IS A TSB BULLETIN (07-21-11) REGARDING THE ISSUE. THIS PROBLEM STEMS FROM A SHORT IN THE OUTPUT SHAFT SPEED (OSS) SENSOR AND THE TURBINE SHAFT SPEED (TSS) SENSORS. AS I READ THE TSB BULLETIN, THIS ISSUE SHOULD BE COVERED BY THE MANUFACTURES EMISSIONS WARRANTY, THE DEALERSHIP DISAGREES. THIS ISSUE CAN BE FOUND IN ABUNDANCE WITH THE 2008 FORD EDGE VEHICLE. IN A BRIEF SEARCH ONLINE, I FOUND A LARGE NUMBER OF COMPLAINTS REGARDING THIS SAME PROBLEM FROM OWNER EDGE OWNERS. MY COMPLAINT IS THAT I BELIEVE THIS SHOULD BE A RECALL ISSUE AND IT SHOULD HAPPEN IMMEDIATELY. IN THIS INSTANCE, I WASN'T IN HARM'S WAY, BUT IN PREVIOUS INSTANCES I HAVE BEEN IN THE MIDDLE OF AN INTERSECTION AND LOST THE ABILITY TO ACCELERATE, WHICH IS UNDOUBTEDLY A TERRIFYING EXPERIENCE. I AM REQUESTING YOUR ASSISTANCE IN MOVING FORWARD WITH THIS COMPLAINT AS I'M NOT SURE WHERE ELSE TO TURN. THANK YOU VERY MUCH. *TR