NHTSA Complaint #10567481 — 2009 DODGE RAM 2500

I RECEIVED AN IMPORTANT SAFETY RECALL N49/NHTSA 13V-529 BACK IN DEC TIME FRAME, I IMMEDIATELY CONTACTED CROWN DODGE IN FAYETTEVILLE, NC. THEY TOLD ME THAT THEY ARE AWARE OF THE SITUATION AND ARE WAITING ON PARTS TO ARRIVE AND TO CALL BACK IN TWO WEEKS. I CALL BACK TWO WEEKS LATER (MID JAN) THEY EXPLAIN THAT THEY HAVE NOT RECEIVED ANY PARTS AND WAS TOLD TO BRING IN MY TRUCK SO THEY CAN ORDER PARTS ASSIGNED TO MY VIN NUMBER WHICH I DID. AFTER WAITING SEVERAL WEEKS I CALLED CROWN DODGE ON 4 MARCH 2014 AND SPOKE WITH FRANK IN THE SERVICE DEPT. HE EXPLAINS TO ME THAT THE PARTS WERE ORDERED LAST WEEK. I DON'T UNDERSTAND HOW IT HAS TAKEN CROWN DODGE OVER 2 MONTHS TO ORDER PARTS FOR THIS RECALL. [XXX] WAS UNABLE TO GIVE A GOOD EXPLANATION WHY IT HAS TAKEN SO LONG TO ORDER PARTS. I EXPLAINED TO HIM THAT MY TRUCK HAS A SEVERE DEATH WOBBLE PROBLEM AND IT IS VERY HAZARDOUS TO DRIVE AND I NEEDED THIS ISSUE FIXED AS SOON AS POSSIBLE. I DON'T EVEN LET MY WIFE DRIVE THE TRUCK BECAUSE I AM AFRAID FOR HER SAFETY BECAUSE OF THIS ISSUE. [XXX] COULD NOT TELL ME WHEN THE PARTS HE SUPPOSEDLY ORDERED WOULD COME IN. I AM TIRED OF WAITING AND HOPE YOU COULD SHED SOME LIGHT ON THIS PROBLEM I AM HAVING WITH CROWN DODGE OF FAYETTEVILLE. THANK YOU HELPING ME IN THIS MATTER.. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR