NHTSA Complaint #10567443 — 2012 CHRYSLER 200

PURCHASED NEW FROM CHRYSLER DEALERS LOT IN APRIL 2012. WHEN CLEANING BACK SEATS WITH VACUUM NOTICED FRAYED FABRIC ON THE SEATS WERE THE STITCHING IS, AS IF THE STITCHES HAD SEVERED THE FABRIC AND IN JUST ABOUT EVERY STITCH ON EVERY SEAT SAME THING TOOK IT IN TO THE DEALERSHIP TO HAVE IT ASSESSED AND WAS TOLD THEY WOULD CONTACT CHRYSLER AND CALL ME. I HAD TO TAKE THE CAR BACK IN FOR PHOTOS TO BE TAKEN AND IT TURNED OUT THEY WERE NOT ADEQUATE (BLACK INTERIOR) SO I WAITED AND WAITED AND CALLED TO SEE WHAT THE HOLD UP WAS AND WAS TOLD CHRYSLER NEEDED BETTER PICTURES.WENT BACK TO DEALERSHIP AND SHOWED THEM EXACTLY WHAT THE ISSUE WAS AND PUSHED ON THE SEAT TO REVEAL THAT INDEED THERE WAS FRAYED MATERIAL.CHRYSLER CONTACTED THE DEALERSHIP AND TOLD THEM TO GET PICTURES WITHOUT PUSHING ON THE SEAT, TOOK IT IN AGAIN AND HAD PICTURES TAKEN AND WAS TOLD IN THE MEAN TIME THE DEALERSHIP WAS TOLD BY CHRYSLER TO GET A QUOTE FROM AN UPHOLSTERER IN REGARDS TO NEW FRONT AND BACK SEATS. I HAD TO CALL THE DEALERSHIP ONCE AGAIN AFTER NOT HEARING FROM THEM FOR AN EXTENDED AMOUNT OF TIME ONLY TO BE TOLD THAT CHRYSLER IS NOT GOING TO REPLACE THE SEATS,THERE IS NOTHING THAT CAN BE DONE. *TR