NHTSA Complaint #10567076 — 2009 KIA OPTIMA

EXTERIOR LIGHTING issue reported to NHTSA

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Complaint Details

ODI Number	10567076
Vehicle	2009 KIA OPTIMA
Component	EXTERIOR LIGHTING
Date of Incident	February 17, 2014
Date Filed	March 4, 2014
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

I RECEIVED A LETTER REGARDING A SAFETY RECALL FOR MY VEHICLE'S STOP LAMP SWITCH. I SUBMITTED A REQUEST FOR REIMBURSEMENT OF MY REPAIRS ON JANUARY 22, 2014. I RECEIVED A CHECK FOR PARTIAL PAYMENT OF $101.34. THIS AMOUNT WAS JUST FOR THE INSTALLATION OF THE STOP LAMP SWITCH. HOWEVER, I SUBMITTED AN ADDITIONAL RECEIPT AND REIMBURSEMENT REQUEST FOR THE ACTUAL BRAKE LIGHT REPLACEMENT. THIS WAS DUE TO THE MALFUNCTION OF THE STOP LAMP SWITCH. THE TOTAL COST OF THE REPLACEMENT WAS $28.10. I CONTACTED KIA AT 1(800) 333-4542 WHICH WAS THE NUMBER INDICATED ON THE LETTER. I WAS TRANSFERRED TWICE WITH NO ASSISTANCE. I JUST WANTED CLARIFICATION AS TO WHY I WASN'T PAID THE ENTIRE AMOUNT OF $129.42 (THE COST OF THE INSTALLATION AND BULB REPLACEMENT). *TR

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