NHTSA Complaint #10567066 — 2012 TOYOTA TUNDRA

I TOOK MY WIFE AND DAUGHTER ON A COUPLE OF RUNS THREW THE MUD IN OUR 2012 TOYOTA TUNDRA CREWMAX 4X4 TRD. THE RUNS WERE NO LONGER THAN 2-3 MINUTES OF FUN WITH ZERO PROBLEMS. I DID NOT HAVE TIME TO RUN OUR TRUCK THREW A CAR WASH. I PLANNED ON GETTING IT WASHED THE NEXT DAY AFTER WORK. ON MY TO WORK THE FOLLOWING DAY OUR TRUCK SHOWED NO SIGNS OF PROBLEMS UNTIL I ENTERED THE FREEWAY AND CONTINUED TO ACCELERATE. AT THAT POINT OF TIME I COULD "FEEL" THE TRANSMISSION WAS NOT SHIFTING CORRECTLY . I CALLED AVONDALE TOYOTA IMMEDIATELY INFORMING THEM THERE WAS SOMETHING WRONG WITH MY TRANSMISSION. THEY SET AN APPOINTMENT UP FOR FRIDAY THE 7TH OF MARCH. I INFORMED TOYOTA THAT I WOULD PREFER TO DROP THE VEHICLE OFF WHEN I FINISHED WORK BECAUSE I FELT LIKE DRIVING IT WOULD ONLY CAUSE MORE ISSUES IF ANY. TODAY I RECEIVED A PHONE CALL FROM AVONDALE TOYOTA INFORMING THE TRANSMISSION "BURNED UP" AND IS NOT UNDER WARRANTY EVEN THOUGH OUR VEHICLE IS UNDER WARRANTY. THEIR WARRANTY REP BASED HIS OPINION ON PICTURES, STILL DIRTY FROM GOING THREW MUD, AND CONCLUDED THE TRANSMISSION WAS "ABUSED" AND TOYOTA IS NOT RESPONSIBLE FOR "ABUSE." I IMMEDIATELY WENT TO AVONDALE TOYOTA AND SPKE WITH[XXX] AND THE MECHANIC WHO LOOKED AT THE TRANSMISSION. THE MECHANIC INFORMED ME THAT ALL FLUID LEVELS WERE NORMAL, TEMPERATURE LEVELS ARE NORMAL AND NO TRANSMISSION CODES WERE TRIPPED. ZERO!!! A GEAR BROKE IN THE TRANSMISSION AND TELLING CUSTOMERS THE TRANSMISSION "BURNED" UP IS AN EASIER WAY TO INFORM CUSTOMERS.IT IS THEIR ASSUMPTION THAT I GOT STUCK IN MUD AND "ATTEMPTED TO ROCK THE VEHICLE BY MOVING THE SHIFTER BACK AND FORTH FROM DRIVE AND REVERSE WHILE I WAS ON THE ACCELERATOR." I INFORMED THE AVONDALE THAT WAS NOT THE CASE. I COULD OF SIMPLY TOOK OUR VEHICLE TO THE CAR WASH, HAD IT CLEANED AND CONTACTED TOYOTA AND TOLD THEM MY TRANSMISSION IS ACTING UP. LYING SEEMS THE WAY TO GO THESE DAYS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR