NHTSA Complaint #10566619 — 2001 CHRYSLER SEBRING SEDAN

MY CAR STARTED MAKING THIS INCREDIBLE SQUEAKING SOUND EVERY TIME I TURNED BY STEERING WHEEL TO THE LEFT OR RIGHT. THE SQUEAKING STARTED IN MID-JANUARY OF THIS YEAR (2014) I HAVE HAD MY CAR CHECKED BY 2 PROFESSIONAL MECHANICS AND WAS TOLD BY BOTH THAT MY BALL JOINTS WERE DEFECTIVE AND HAD TO BE REPLACED. THE MECHANICS ALSO ADVISED THAT MY CAR WAS DANGEROUS TO DRIVE. I HAVE DONE SOME RESEARCH AND FOUND THAT THERE WAS A RECALL CONCERNING BALL JOINTS ISSUED ON MY MAKE, MODEL AND YEAR VEHICLE. THE RECALL WAS ISSUED ON OCTOBER 9, 2009 UNDER RECALL #68353. AT THE TIME THE RECALL WAS ISSUED MY CAR WAS NOT 10 YEARS OLD. I CONTACTED MY LOCAL DEALERSHIP AND WAS TOLD MY VEHICLE (BASED ON MY VIN #) WAS NOT INCLUDED IN THE RECALL. I THEN CONTACTED CHRYSLER DEALERSHIP CUSTOMER ASSISTANCE LINE AND AGAIN WAS TOLD THAT MY VIN # WAS NOT INCLUDED IN THE RECALL. WHEN I ASKED WHY SOME VIN #'S WERE INCLUDED AND SOME WERE NOT, I WAS TOLD THAT DIFFERENT BALL JOINTS WERE PROBABLY PUT ON MY CAR AND THAT THOSE BALL JOINTS WERE NOT INCLUDED IN THE RECALL. I THEN ASKED WHY THEY PUT DIFFERENT TYPE PARTS ON THE SAME MAKE, MODEL AND YEAR OF CAR AND COULD NOT GET AN ANSWER. THEY COULD NOT TELL ME WHAT TYPE OF BALL JOINTS WERE PUT ON MY CAR. OBVIOUSLY, THE DEFECTIVE BALL JOINTS ARE THE ONES THAT WERE PUT ON MY CAR. I ALSO WAS TOLD BY CUSTOMER ASSISTANCE THAT MY CAR WAS MANFACTURED ON AUGUST 11, 2000. AFTER DOING THE MATH, IT SEEMS THAT MY CAR SHOULD BE COVERED UNDER THE RECALL THAT WAS ISSUED ON OCTOBER 9, 2009. I DO NOT UNDERSTAND WHY SOME CARS ARE COVERED UNDER THE RECALL AND SOME ARE NOT. PLEASE CONSIDER HAVING MY VIN # ADDED TO THE RECALL THAT WAS ISSUED OCTOBER 9, 2009. I AM CERTAIN MY VEHICLE SHOULD FALL UNDER THOSE GUIDELINES. I HAVE NO OTHER RECOURSE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR