NHTSA Complaint #10566467 — 2008 ZAP XEBRA

LIKE MANY OTHERS WHOSE COMPLAINTS I HAVE SEEN ON THIS WEBSITE, I AM A VICTIM OF ZAP'S NON-COMPLIANCE WITH THE CONDITIONS STIPULATED IN THE RECALL OF ITS 2008 XEBRAS. I RECEIVED ALL THE NOTICES, AND FOLLOWED INSTRUCTIONS TO THE LETTER OF NOT DRIVING THE VEHICLE. I EVEN HAD TO PASS ON TWO OPPORTUNITIES TO SELL THE VEHICLE, KNOWING THAT IT WAS UNSAFE. I SUBMITTED ALL THE REQUIRED PAPERWORK ON 8/28/13, PER THE FORMS AND INSTRUCTIONS SENT BY ZAP. THE CERTIFIED MAIL RECEIPT I RECEIVED FROM THE USPS CONFIRMS THAT ZAP RECEIVED SAID PAPERWORK ON 8/29/13. I WAITED AND WAITED, AND HEARD NOTHING BACK. THE DEALER I PURCHASED THE CAR FROM CLOSED SHOP. I LIVE IN THE COUNTY WHERE ZAP IS BASED, SO ASSUMED THAT FOLLOW UP WOULD BE EASY, BUT FOUND IT NEARLY IMPOSSIBLE TO TRACK DOWN A HUMAN BEING TO SPEAK TO. I FINALLY GOT A CELL PHONE NUMBER, AND IT TURNED OUT TO BE THE PERSONAL PHONE OF A COUPLE (I SPOKE TO "[XXX]", NO LAST NAME) WHO'D BEEN HIRED BY ZAP TO HANDLE THE RECALL PAPER WORK. [XXX] CONFIRMED THAT MY PAPERS HAD BEEN RECEIVED AND THAT I DO INDEED QUALIFY FOR THE $3,100 PAYMENT AND RECALL FROM ZAP. WHEN I SAID THAT I RECEIVED NO SUCH NOTIFICATION IN WRITING, HE SAID THAT THEY HAD JUST TAKEN ON THE JOB AND NEEDED A LITTLE TIME TO GET PAPERS IN ORDER. I HAVE HEARD NOTHING BACK FROM ZAP, [XXX] OR ANYONE ELSE. ZAP APPEARS TO HAVE DISAPPEARED FROM THE AREA. I HAVE A JUNKED CAR SITTING IN MY DRIVEWAY (WHICH ALSO NOW HAS A FLAT TIRE), WHICH IS A LOCAL CODE VIOLATION. I ALSO NEED THE MONEY FROM ZAP FOR THIS GARBAGE VEHICLE, AND FOR THEM TO HAUL IT AWAY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR