NHTSA Complaint #10566422 — 2012 KIA OPTIMA

WIFE WAS DRIVING HOME FROM WORK IN EARLY EVENING ON NORMAL DAILY COMMUTER ROUTER WHEN VERY LOUD EXPLOSION NOISE. INCIDENT SCARED WIFE ENOUGH THAT SHE CALLED HUSBAND FOR ADVICE ON SITUATION. SUNROOF SHATTERED. NO OVERPASSES WITHIN SEVERAL MILES AT TIME OF INCIDENT. NO FLYING ROAD DEBRIS. NOTHING UNUSUAL ABOUT CIRCUMSTANCES. REPORTED INCIDENT TO KIA DEALERSHIP AND TOOK CAR IN FOR REPAIRS. REPAIRS TOOK ABOUT 2 WEEKS BECAUSE "NO SUNROOF IN STOCK". RECEIVED CALL FROM KIA CORPORATE OFFICE REGARDING INCIDENT AFTER 2 OR 3 DAYS ASKING FOR DETAILS. JUST AFTER PICKING UP THE REPAIRED CAR, RECEIVED CALL AND SUSPICIOUS LETTER (EMAIL) ASKING FOR US TO SIGN AND RETURN ESSENTIALLY A LIABILITY RELEASE. WE DID NOT SIGN IT. SUSPECT THAT KIA CORPORATE INTENDED TO HAVE US SIGN LETTER BEFORE RETURNING THE CAR TO US. *TR