NHTSA Complaint #10565540 — 2011 BUICK ENCLAVE

REPORTED ISSUE TO DEALER OF CAR MAKING WHINING NOISE AT LOW SPEEDS. DEALER SAYS I NEED A NEW POWER STEERING RACK, HOSES AND POSSIBLY A NEW PUMP! THE CAR IS A IS ONLY A 2011 AND VERY WELL MAINTAINED! SPOKE WITH GM - THEY CONTACTED DEALER WONDERING WHY NO RECALL SINCE EVERY SINGLE FORUM I READ HAS HUNDREDS OF PEOPLE COMPLAINING ABOUT THIS SAME EXACT ISSUE. I WAS FURIOUS THAT THEY REFUSE TO ACKNOWLEDGE THIS AS A PROBLEM. THEY SAY THAT THERE ARE NOT ENOUGH POWER STEERING NOISE PROBLEMS REPORTED TO REQUIRE THEM TO ISSUE A RECALL. THEY SAY THAT THEY ARE NOT RESPONSIBLE FOR THIS DECISION. IT IS A FEDERAL SAFETY ISSUE AND THAT THEY ISSUE RECALLS BASED ON NUMBERS, HOWEVER, THIS HAS NOT HAPPENED OFTEN ENOUGH TO ISSUE A RECALL. THEY ARE OFFERING ME A "DEAL" TO GET THE CAR FIXED AT MY DEALER. THEY WILL PAY ALL BUT $500 TOWARD THE RACK AND LABOR. I NEED TO COVER THE HOSES AND POSSIBLY THE PUMP IF IT IS BAD. ALSO, IF THERE IS A RECALL IN THE FUTURE I WILL BE REIMBURSED RETROACTIVELY FOR MY EXPENSES. ISN'T THIS AN ADMISSION THAT THERE IS A PROBLEM??? I AM SO ANGRY! MY DEALER, HOWEVER SINGS A DIFFERENT TUNE FROM GM. SAYS THAT THIS PROBLEM EXISTS QUITE FREQUENTLY IN THE ENCLAVE, ACADIA AND THE CHEVY TRAVERSE...... I AM NOT SURE THAT I BELIEVE OR TRUST ANYTHING THEY HAVE TO SAY! I HAVE A 2011 ENCLAVE (WHICH I ABSOLUTELY LOVED UP UNTIL NOW!) WITH 60K ON IT. NOW OUT OF WARRANTY - EVENTUALLY THIS WILL HAVE TO BE FIXED - LEAVING A VERY LARGE DENT IN MY POCKET AND A HOLE IN MY HEART BECAUSE I REALLY THOUGHT I WOULD HAVE THIS CAR FOR A LONG TIME. HOWEVER, ONCE IT IS PAID OFF I AM DUMPING IT. NO MORE BUICKS OR GM CARS FOR ME. NOT EVER! I REALLY WISH THAT SOMEONE WOULD BEGIN INVESTIGATING GM AND THIS ISSUE. IT IS A HUGE SAFETY CONCERN, NOT TO MENTION A VERY EXPENSIVE FIX. PLEASE CONTACT ME TO DISCUSS AND LET ME KNOW WHAT CONCERNED FOLKS SUCH AS MYSELF CAN DO TO DEAL WITH THIS! THANK YOU!!!!! *TR