NHTSA Complaint #10565509 — 2011 CHEVROLET TRAVERSE

WHILE TRAVELING ON THE HIGHWAY HEADING TO THE AIRPORT, WE WERE GOING APPROXIMATELY 60MPH.THE ENGINE LIGHT CAME ON AND TRUCK BEGAN TO POWER DOWN. THE TRACTION CONTROL/STABILI TRACK LIGHT ALSO CAME ON AND WE WERE LOSING SPEED AND COULD NOT ACCELERATE. WITH OTHER VEHICLES AROUND US WERE GOING 60MPH OR MORE WE HAD TO TRY AND GET OFF HIGHWAY TO SIDE OF ROAD BEFORE OUR TRUCK LOST POWER ALL TOGETHER. WE THEN SHUT OFF THE TRUCK LET IT SIT FOR FEW MINUTES AND THEN TURNED TRUCK BACK ON. WE WERE THEN ABLE TO PULL BACK ON TO HIGHWAY AT FULL SPEED. IT HAPPENED A TWO MORE TIMES BEFORE WE WERE ABLE TO REACH OUR DESTINATION. THREE DAYS LATER WE WERE BACK IN OUR TRUCK LEAVING THE AIRPORT HEADING HOME AND WITHIN 5 MINUTES OF BEING ON THE ROAD OUR TRUCK BEGAN TO POWER DOWN AGAIN, CHECK ENGINE LIGHT CAME ON AND STABILI TRACK LIGHT ALSO CAME ON. WE HAD TO AGAIN PULL OVER BUT THIS TIME AT LEAST 5 TIMES BEFORE WE WERE ABLE TO MAKE IT HOME. IT WAS A VERY DANGEROUS AND SCARY ORDEAL. WE CONTACTED ATLANTIC CHEVY ABOUT THE PROBLEM AND WE BROUGHT TRUCK IN A WEEK LATER DUE TO THE FACT THAT THEY SAID THEY DID NOT HAVE A LOANER VEHICLE AVAILABLE FOR US. WE WERE TOLD THAT IT WAS THE THROTTLE BODY AND WE WERE NOT COVERED SINCE WE WERE PAST OUR 3YR/36,000 MILES WARRANTY. AFTER MUCH RESEARCH, WE HAVE FOUND THAT WE ARE ONE OF MANY OTHER GM CUSTOMERS WHO HAVE HAD THE SAME SITUATION WITH THEIR VEHICLE POWERING DOWN IN THE MIDDLE OF DRIVING. THIS IS NOT JUST A RANDOM PROBLEM WITH OUR VEHICLE BUT APPEARS TO BE A DEFECTIVE PROBLEM WITH THE PART. CUSTOMERS ARE BEING EXPECTED TO PAY FOR THIS TO BE FIXED WHEN IN FACT IT SHOULD BE A RECALL ON THE PART OR IT SHOULD BE COVERED UNDER THE FEDERAL EMISSIONS WARRANTY. I HOPE BY US FILING THIS COMPLAINT THAT IT WILL BE LOOKED INTO FURTHER AND THAT IT WILL BE HANDLED IN THE WAY THAT SATISFIES ALL GENERAL MOTOR CUSTOMERS WHO HAVE HAD TO DEAL WITH THIS PROBLEM. THANK YOU. *TR