NHTSA Complaint #10565427 — 2011 CHEVROLET CRUZE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 10565427
Vehicle 2011 CHEVROLET CRUZE
Component ENGINE
Date of Incident
Date Filed
Mileage 39,243 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

ON 12/12/13 MY PROBLEMS WITH MY 2011 CHEVY CRUZE BEGAN. THE ENGINE BEGAN MAKING A HUMMING NOISE, THE CHECK ENGINE LIGHT WOULD COME ON INTERMITTENTLY, IT BEGAN TO RANDOMLY LOSE POWER AND OVERHEAT. ON 12/20/13 3-WAY CHEVROLET REPLACED THE CAM PHASE AND WATER PUMP. ON 01/01/14, THE VEHICLE BEGAN MAKING THE SAME HUMMING NOISE BUT LOUDER AND HAD A CONSISTENT LOSS OF POWER. ON 01/08/14, 3-WAY REPLACED THE TURBO CHARGER. I PICKED UP THE VEHICLE ON 01/09/14 AND WITHIN 1 HOUR THE CHECK ENGINE LIGHT CAME BACK ON. I TOOK THE VEHICLE BACK TO 3-WAY ON 01/10/2014 AND DID NOT GET THE VEHICLE BACK UNTIL 02/20/2014. DURING THAT TIME, THE CYLINDER HEAD AND VALVES WERE REPLACED, PISTONS AND RINGS WERE REPLACED, INJECTORS AND COILS WERE SWAPPED FROM ANOTHER VEHICLE AND THE CAR STILL HAD MISFIRE. A GM ENGINEER WAS BROUGHT IN AND THE TURBO CHARGER WAS REPLACED AGAIN AND THE OIL FEED LINE WAS PLUGGED. ON 02/21/14, I NOTICED FLUID IN MY DRIVEWAY. THE CAR IS LEAKING SOMETHING AND THE POWER IS STILL NOT CONSISTENT. I CONTACTED 3-WAY LATE FRIDAY AND AM WAITING FOR A CALL BACK. I HAVE BE INCONVENIENCED BEYOND WORDS, THE VEHICLE IS UNSAFE AND I WANT GM TO PURCHASE THE CAR BACK. *TR

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