NHTSA Complaint #10565317 — 2008 DODGE AVENGER

THE ELECTRONIC THROTTLE CONTROL ON MY 2008 DODGE AVENGER BROKE. THIS IS A KNOWN PROBLEM TO DODGE BUT THEY HAVE A 2 TO 3 WEEK BACK LOG ON THE PART TO FIX THIS PROBLEM. NOW I DON'T HAVE MY CAR FOR 2 TO 3 WEEKS AND I NOW HAVE TO RENT ONE. IF THIS IS A KNOWN PROBLEM WHY HASN'T A RECALL BE PLACED ON THIS PART? WHY IF THIS IS KNOWN DO THEY HAVE SUCH A BACK LOG ON PARTS. IF THIS IS A KNOWN PROBLEM WHY AM I PAYING FOR A RENTAL CAR? THIS IS A TOTAL LACK OF CUSTOMER SERVICE ON A CORPORATION LEVEL. THIS IS NOT THE FIRST CAR I HAVE HAD THIS KIND OF PROBLEM WITH WHEN IT COMES TO DODGE PRODUCTS. AS A LOYAL DODGE DRIVER FOR THE LAST 20 YEARS THIS IS THE LAST STRAW. THEIR INCOMPETENCE AS A COMPANY CAN NO LONGER BE OVERLOOKED AND BRUSHED AWAY. WHEN WILL THEY ACCEPT RESPONSIBILITY FOR THE PRODUCT THEY PRODUCE AND STAND BEHIND IT? ALTHOUGH I EXPECT DODGE TO DO NOTHING AS USUAL THEY HAVE JUST LOST ONE MORE CUSTOMER. *TR