NHTSA Complaint #10564423 — 2004 CHRYSLER PT CRUISER

TL* THE CONTACT OWNS A 2004 CHRYSLER PT CRUISER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THERE WAS A LOSS OF POWER STEERING ASSIST WITHOUT WARNING. THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER EVEN THOUGH FORCE WAS BEING APPLIED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE POWER STEERING PRESSURE HOSE WAS REPLACED. THE FAILURE RECURRED EIGHT MONTHS AFTER THE REPAIR. THERE WAS A RECALL ASSOCIATED WITH THE FAILURE UNDER NHTSA CAMPAIGN ID NUMBER 04V268000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE FAILURE MILEAGE WAS UNAVAILABLE. UPDATED 3/25/14*CN THE CONSUMER STATED THE POWER STEERING HOSE WAS REPLACED 3 TIMES. THE CONSUMER STATED EACH TIME, THE BELT WENT OUT, SHE LOST STEERING CAPABILITY. THE BELTS WOULD GET DIRTY FROM THE POWER STEERING FLUID. THE FAILURE OF THE HOSE, CAUSED DAMAGE TO THE POWER STEERING PUMP. UPDATED 04/24/14