NHTSA Complaint #10564071 — 2008 LEXUS IS F

I RECEIVED 2 RECALLS IN THE MAIL ONE WAS FOR FRONT WIPER NUT AND THE OTHER WAS TRUNK RELEASE LEVER. I CALLED LEXUS OF MOBILE TO SET UP APT TO HAVE THE RECALLS FIXED. I LIVE IN DESTIN, FL AND MOBILE IS THE CLOSEST LEXUS DEALERSHIP. I HAVE HAD ANOTHER RECALL ON MY LEXUS ISF AND THEY PICKED IT UP AND LEFT ANOTHER LEXUS UNTIL THEY WERE ABLE TO HAVE IT DONE. THIS LEXUS DEALERSHIP JUST DOESN'T MEET STANDARDS OF THE LEXUS EXPERIENCE I ACTUALLY FLEW TO LEXUS IN KNOXVILLE IN 2008 TO GET MY LEXUS ISF BECAUSE THE MOBILE LEXUS IS HORRIBLE CUSTOMER SERVICE. WITH ALL THIS SAID THE LADY I TALKED TO TODAY[XXX] WAS ONE OF THE WORSE CUSTOMER SERVICE PEOPLE. I ASKED IF THEY COULD PICK UP MY CAR 1. BECAUSE IT IS A 2HR DRIVE 2. I DO WORK LAND 3. I DIDN'T CAUSE THIS RECALL THE LETTER WAS SENT TO ME. SHE TOLD ME IT WAS NOTHING DANGEROUS (THE NUT ON THE WIPER) IT WAS ONLY IF YOU WERE DEALING WITH SNOW. THIS MAY BE TRUE I DON'T KNOW BUT I WOULD HATE TO BE DRIVING DOWN THE ROAD AND IT FALL OFF BECAUSE SHE SAYS IT IS NOTHING. THIS BEING SAID SHE SAID NO THEY WOULD NOT PICK UP THE CAR OF COURSE SHE WAS RUDE THE PEOPLE THAT WORK THERE USUALLY ARE. I FEEL AS THOUGH I SHOULD STILL EXPERIENCE THE LEXUS EXPERIENCE I HAVE LOVED MY CAR AND WOULD LIKE TO BUY ANOTHER BUT NOT WITH THIS TYPE OF SERVICE. THE CONVERSATION ENDED WITH HER SAYING SHE WOULD CALL ME TOMORROW BECAUSE IT'S EXPENSIVE FOR THEM TO PAY DRIVERS TO COME HERE. REALLY? WOW! I THOUGHT THAT'S WHY YOU BUY EXPENSIVE CARS TO GET A LITTLE SERVICE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR