NHTSA Complaint #10563760 — 2014 TOYOTA SCION

I PURCHASED MY CAR BACK IN OCTOBER BRAND NEW NO MILES. WHEN I WAS LEAVING THE DEALER SHIP I NOTICED MOISTURE IN THE TAIL LIGHTS. I CALLED THE DEALER SHIP THEY SAID THEY HAD TO SEE IT HAPPENING. IT DID NOT HAPPEN AGAIN TILL ABOUT JANUARY. I TOOK MY CAR IN AND TO HAVE THEM SEE THE TAIL LIGHTS AND THEY SAID IT WAS A ISSUE AND REPLACED THE DRIVERS SIDE TAIL LIGHT DUE TO IT BEING THE ONLY ONE HAVING THIS ISSUE AT THE TIME OF MY VISIT. A WEEK AFTER THEY REPLACED THE TAIL LIGHT IT HAPPENED AGAIN. THE DEALER SHIP EXPRESSED THE CONCERN FOR SAFETY FOR THIS ISSUE AND REPLACED THEM AGAIN. WHILE IN THERE FOR THIS VISIT THE OWNER OF THE DEALER SHIP CAME UP TO ME AND SAID ITS A KNOWN ISSUE WITH THE CAR AND THAT THEY WOULD TRY THEIR BEST TO FIX THIS ISSUE. THAT SAME NIGHT AFTER HAVING THEM REPLACED THE MOISTURE WAS BACK IN THE TAIL LIGHTS. I RETURNED THE DEALER SHIP AND SHOWED THEM IT HAPPENING AGAIN. THIS TIME THEY REFUSED TO REPLACED THE TAIL LIGHTS AND TOLD ME THEY WOULD CONTACT ME. I NEVER RECEIVED A PHONE CALL. I CALLED THE DEALERSHIP A WEEK LATER AND NOW THEY ARE STATING THAT IT IS NORMAL TO GET MOISTURE AND ICE IN MY TAIL LIGHT. I FILED A CLAIM WITH TOYOTA/SCION AND I WAS TOLD ITS NORMAL. THEY COULD NOT GIVE ME AN ANSWER TO WHY IT IS OR TELL ME IF THERE WAS A FIX FOR THE ISSUE. WHEN I BROUGHT UP MY CONCERN FOR THE TAIL LIGHTS POSSIBLY SHORTING OUT THEY SAID IF IT DOES TO CONTACT THEM. I ALSO ASKED WHAT IF THEY DO SHORT OUT AND I HAVE NO BRAKE LIGHTS WHAT WOULD HAPPEN. THEY TOLD ME ITS MY JOB TO MAKE IT DOESN'T HAPPEN AND THAT ITS NOT THERE PROBLEM, HAVING MOISTURE IN A SEALED TAIL LIGHT WITH NO REPLICABLE BULBS IS A BIG SAFETY ISSUE IF MOISTURE GETS IN THE WIRING OR LIGHTS AND MY BRAKE LIGHTS SHORT OUT. THEY CAN NOT GIVE ME A STRAIGHT ANSWER AND THEY ARE REFRAINING FROM ANSWERING MY CONCERNS AFTER THE DEALER SAID THIS NEXT TIME IT HAPPENS IT BECOMES A CASE FOR THE LEMON LAW. *TR