NHTSA Complaint #10562526 — 2013 HYUNDAI SONATA HYBRID

I WAS TRAVELING HOME RETURNING FROM A DOCTORS VISIT AND PULLED INTO A RESTAURANT. WHEN BACKING OUT OF THE PARKING LOT I HEARD A SCRAPE OR DRAG UNDER THE RIGHT FRONT WHEEL. I STRAIGHTENED THE WHEELS AND LEFT THE PARKING LOT. I TRAVELED A SHORT DISTANCE AND HEARD THE NOISE AGAIN. I STOPPED AND LOOKED AT THE RIGHT FRONT WHEEL AND UNDER THE FENDER. I FOUND THAT A PIECE OF THE PLASTIC UNDERCOVER UNDER THE WHEEL WELL HAD COME LOOSE AND WAS DRAGGING AND PULLED LOOSE. I LOOKED AGAIN AND THE COMPLETE UNDERSIDE PLASTIC MATERIAL OF THE FENDER WELL WAS LOOSE AND THE FENDER HAD SEPARATED FROM THE BUMPER. I ALIGNED THE PIECES UP AND DROVE TO THE HYUNDAI DEALER IN MCDONOUGH, GEORGIA. THE SERVICE DEPARTMENT TOLD ME THE VEHICLE HAD BEEN IN AN ACCIDENT. THEY SAID HYUNDAI WOULD NOT COVER THIS UNDER THEIR WARRANTY. I QUESTIONED THIS BECAUSE MY WIFE AND I DRIVE THE VEHICLE AND IT HAD NOT BEEN IN AN ACCIDENT. THEIR ONE (1) MECHANIC TOLD THE SERVICE MANAGER THAT IT HAD TO GO TO THE BODY SHOP AS HE COULD NOT REPAIR IT. THE SERVICE MANAGER ALSO SAID THE CAR HAD BEEN HIT IN THE RIGHT FRONT. I QUESTIONED THIS AND HE SAID EVEN A SHOPPING CART IN A PARKING LOT COULD HIT THE FENDER AND CAUSE THE DAMAGE. THE VEHICLE WAS TAKEN TO THE BODY SHOP AND THE SUPERVISOR SAID THE VEHICLE WAS NOT IN AN ACCIDENT. THE FENDER AND BUMPER HAD NO SCRATCHES OR ANY OUTWARD SIGNS OF WHERE IT HAD BEEN HIT. HE SAID THE VEHICLE FENDER AND BUMPER CLIPS THAT HOLD THE FENDER TO THE BUMPER TOGETHER HAD SEPARATED AND BROKE AND LET THE PLASTIC PIECE UNDER THE WHEEL DROP. HE SAID THE DAMAGE COULD NOT BE REPAIRED BECAUSE THE CLIPS WERE BROKEN AND THE BUMPER WOULD HAVE TO BE REPLACED. *TR