NHTSA Complaint #10562511 — 2008 DODGE RAM 3500

MY WIFE, [XXX], AND I RECENTLY HAD OUR 2008 DODGE RAM 3500 SERVICED AT LITHIA, IN ANCHORAGE, ALASKA, ON MONDAY, 20 JANUARY. WE MADE AN APPOINTMENT AND BROUGHT IN THE VEHICLE PRIMARILY FOR THE RECALL ON THE STEERING. SINCE WE WERE COMING IN TO GET THAT TAKEN CARE OF, WE ALSO DECIDED TO GET THE AGR VALVE CLEANED AND A OIL CHANGE. WE NEVER DID GET THE STEERING RECALL TAKEN CARE OF BECAUSE THE SERVICE PERSON, [XXX], SAID WE DID NOT NEED IT REPLACED AND I SAID I WANTED IT DONE ANYWAY AND THEN EVENTUALLY HE ADMITTED HE DID NOT HAVE THE PARTS. THIS IS UNSATISFACTORY. WHY WOULD YOU NOT HAVE THE PARTS IF THAT IS WHY I MADE THE APPOINTMENT FOR IN THE FIRST PLACE? IN THE END, WE WERE TOLD IT WOULD COST $3000 AND THEN $2300 AND THEN $1500 AND WE ACTUALLY ENDED UP PAYING JUST UNDER $1000 FOR THE AGR VALVE CLEANING AND OIL CHANGE AND NEVER GOT THE RECALL TAKEN CARE OF. AND WHEN I GOT HOME I OPENED MY HOOD AND NOTICED THE CAP WAS HANGING OFF ON MY RADIATOR OVERFLOW. [XXX] SAID HE WOULD ORDER THE RECALL PARTS AND PUT OUR NAME ON IT AND HAVE IT THERE FOR THE FUTURE. AT THIS POINT I DON'T WANT YOUR AGENCY TO EVER TOUCH MY VEHICLE AGAIN BUT I WOULD LIKE TO GET THE STEERING RECALL TAKEN CARE OF. WE ARE VERY UNHAPPY NOW THAT WE HAVE TO GO BACK AND SPEND A DAY OR 2 DEALING WITH THIS AGAIN...IT DOES NOT ENGENDER CONFIDENCE. THOUGHT YOU WOULD LIKE TO KNOW THIS DEALER FAILED TO REMEDY THIS DEFECT AND THAT IS WHY I'M COMPLAINING...WE DID NOT GET OUR STEERING RECALL TAKEN CARE OF EVEN THOUGH THAT IS WHAT WE SCHEDULED AN APPOINTMENT FOR AND WE FEEL WE WERE LIED TO JUST SO WE WOULD BRING IN OUR VEHICLE AND SO THEY COULD COME UP WITH OTHER REASONS TO WORK ON THE VEHICLE AND GET MONEY OUT OF US. WE HAVE NOT RECEIVED A CALL AS OF TODAY, 1 FEB, THAT THE RECALL STEERING PARTS HAVE COME IN YET. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR