NHTSA Complaint #10562367 — 1996 CADILLAC ELDORADO

ON OUR WAY TO A FAMILY FUNERAL BELLS STARTED GOING OFF AND LIGHTS FLASHING. MY HUSBAND HAD PUT IN A NEW ENGINE FROM ONE STOP AUTO DON'T KNOW WHY. WHEN WE CAME BACK FROM VIRGINIA I TOOK THE CAR TO MY MECHANIC HE DIDN'T WANT TO DO ANYTHING TO IT. HE BELIEVED THE BRAIN AND THE ENGINE WASN'T COMMUNICATING. MY HUSBAND SUGGESTED WE TAKE THE CAR TO CHESAPEAKE CADILLAC IN COCKEYSVILLE WHERE HE USUALLY BUY HIS CAR FROM. WHEN WE WENT INTO THE SERVICE DEPARTMENT MY HUSBAND AND THE SERVICE PERSON [XXX] NEW EACH OTHER BECAUSE HE WOULD TAKE HIS CAR THERE FOR SERVICE. WE ALSO TOLD THEM WE BELIEVED THERE WAS A RECALL ON THE CAR. MY HUSBAND ALSO TOLD HIM TO DEAL WITH ME BECAUSE THE CAR WAS GIVEN TO ME. AND WE WERE SEPARATED AND HE WAS MOVING NOT TO SEND ANYTHING TO HIS OLD ADDRESS BUT TO TALK TO ME. WHEN I WOULD CALL [XXX] TO ASK ABOUT THE VEHICLE HE MADE IT SOUND LIKE SOMETHING SUSPICIOUS WAS GOING ON WITH THE CAR. HE TOLD ME TO TELL MY HUSBAND TO CALL HIM AND I ASKED HIM TO TELL ME WHAT WAS GOING ON WAS THE CAR READY. IT WAS ONLY TAKEN THERE FOR DIAGNOSTIC SO I COULD TAKE THE CAR BACK TO WHERE THE ENGINE WAS PUT IN JUST NEEDED CONFIRMATION. [XXX] NEVER TOLD ME THE CAR WAS DONE AND I COULD PICK IT UP. THEY SEND INFORMATION TO MY HUSBAND OLD ADDRESS NOT TO ME SINCE HE DIDN'T RESPOND AND I DIDN'T KNOW ANYTHING ABOUT IT BECAUSE [XXX] NEVER TOLD ME IT WAS READY. AND IT WAS READY NOR DID HE TELL ME THEY SEND INFO TO MY HUSBAND. THEY TOLD ME TO STORIES THEY GAVE IT TO A JUNK YARD BUT THEY WOULDN'T GIVE THEM ANYTHING BECAUSE THE CAR WAS A PIECE OF JUNK. THE OTHER WAS THAT THEY HAD FIXED IT AND I NEVER CAME TO PAY FOR IT. WHEN I CALLED AND TOLD [XXX] THAT I WAS COMING TO PICK THE CAR UP HE TOLD ME TO HOLD ON TO SEE IF THE CAR WAS ON THE LOT. HE CAME BACK AND ASKED ME IF I HAD ALREADY PICKED THE CAR UP. I TOLD THEM ABOUT THE RECALL. THEY TOOK MY CAR FROM ME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR