NHTSA Complaint #10562194 — 2006 DODGE RAM 1500

BLOWER BLEND DOORS/ DEFROST DOORS THAT SEND AIRFLOW TO WINDSHIELD FOR PROPER VISIBILITY. OUTSIDE AIR DOORS THAT ALLOW FRIGID AIR TO MIX WITH AIR BEING DELIVERED TO WINDSHIELD ALLOWING FOR FREEZING OF MOISTURE IN AIR ON WINDSHIELD. DOORS FAILED DUE TO DEFECTIVE INFERIOR PLASTIC MATERIALS BEING CONNECTED TO DRIVE MOTORS. THIS FAILURE IS PREVALENT AMONG 2002- UP RAM PICKUPS FROM MY RESEARCH ONLINE. COMPANY RESPONDED THAT THIS WAS NOT A WARRANTY ISSUE. PLEASE SEE BELOW FOR CORRESPONDENCE WITH DODGE [XXX]: THANK YOU FOR CONTACTING THE DODGE ASSISTANCE CENTER. WE ARE SORRY TO HEAR YOU ARE HAVING AN ISSUE WITH YOUR OEM DOORS. WE FULLY APPRECIATE YOUR CONCERN, PARTICULARLY IN VIEW OF THE EXPENSE AND INCONVENIENCE INVOLVED, HOWEVER, WE ARE UNABLE TO ACCOMMODATE YOUR REQUEST FOR OUT-OF-WARRANTY CONSIDERATION. THE VEHICLE HAS EXCEEDED THE TIME AND/OR MILEAGE LIMITATIONS OF THE WARRANTY (OR WARRANTIES) WE OFFERED ON THE VEHICLE AT THE TIME IT WAS PURCHASED. ALTHOUGH WE ARE UNABLE TO PROVIDE A MORE FAVORABLE REPLY, WE APPRECIATE THE OPPORTUNITY TO REVIEW YOUR REQUEST. THANK YOU AGAIN FOR TAKING THE TIME TO COMMUNICATE WITH US. WE'RE SORRY WE CANNOT PROVIDE A MORE FAVORABLE REPLY. [XXX] CUSTOMER SERVICE REPRESENTATIVE DODGE CUSTOMER ASSISTANCE CENTER FOR ANY FUTURE COMMUNICATIONS RELATED TO THIS EMAIL, PLEASE REFER TO THE FOLLOWING INFORMATION: REFERENCE NUMBER:[XXX] EMAIL CASE NUMBER: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR