NHTSA Complaint #10562153 — 2005 CHRYSLER PACIFICA

WAS INFORMED BY SERVICE CENTER THAT THE ENGINE CRADLE WAS RUSTING THRU. SVC CENTER ADVISED THAT THIS IS A SAFETY ISSUE AND NEEDS TO BE ADDRESSED. CONTACTED DEALER WHO LOOKED INTO THE ISSUE AND SAID IT NEEDS TO BE REPLACED DUE TO RUST DAMAGE. DEALER ADVISED THAT CHRYSLER EXTENDED THE WARRANTY FOR 04 & 05 PACIFICA'S FOR 10 YEARS OR 150000 MILES. CHRYSLER SENT A LETTER TO AFFECTED PEOPLE ON NOV 9, 2010. ( WE ARE NOT PART OF THE AFFECTED CARS ACCORDING TO CHRYSLER) THE DEALER ADVISED THAT OUR CAR WAS NOT PART OF THE AFFECTED VEHICLES. PARTS FOR REPLACEMENT TOTALED OUT AT 1329.55 PLUS TAX AND LABOR. DEALER SAID TO CONTACT CHYRSLER CUST SVC TO SEE IF THERE IS ANY THING THEY CAN DO. CONTACTED CUSTOMER SVC AND THEY ADVISED THAT THE CAR DOES NOT FALL IN THE AFFECTED CARS AND THERE IS NOTHING THEY CAN DO. HAVE SENT A LETTER TO CHRYSLER WITH NO REPLY ON THIS ISSUE. SO NO WE HAVE A DEPENDABLE CARE IN VERY GOOD CONDITION THAT IS NOT SAFE TO DRIVE AND THE MANUFACTURE IS GOING TO DENY ANY REPLACEMENT OR REPAIR. *TR