NHTSA Complaint #10561843 — 2012 FORD FIESTA

WITHIN A FEW MONTHS OF DRIVING THIS CAR THAT WE PURCHASED BRAND NEW, IT STARTED SHIFTING ROUGHLY. IT WOULD FEEL LIKE IT WAS GOING TO STALL OUT WHENEVER WE MADE A LEFT TURN FROM A STOP, AND IT WOULD STUTTER AND JERK WHEN SWITCHING BETWEEN THE LOWER GEARS. EVERYONE WHO RODE WITH US OR DROVE THIS CAR ASKED WHAT WAS WRONG WITH IT. I BROUGHT IT TO THE DEALERSHIP AT LEAST 3 TIMES, AND EVERY TIME I BROUGHT IT THEY SAID THEY CHECKED IT OVER AND IT WAS FINE (AT FIRST, IT WAS "LEARNING" HOW WE DRIVE, THEN WE WERE "DRIVING IT WRONG" AND NEEDED TO REALLY "PUNCH IT" STARTING FROM A STOP). GAS MILEAGE WAS TERRIBLE TOO, AS WE WERE SLAMMING THE GAS TRYING TO KEEP THE CAR FROM STALLING. I BROUGHT IT TO MY INDEPENDENT MECHANIC WHO SAID THERE WAS DEFINITELY SOMETHING WRONG WITH THE TRANSMISSION, BROUGHT IT TO THE DEALERSHIP WE BOUGHT IT FROM AGAIN, AND THEY AGAIN SAID THERE WAS NO PROBLEM AND WE WERE DRIVING IT WRONG. JUST GOT IT BACK FROM ANOTHER DEALERSHIP WHO IMMEDIATELY SAID THERE WAS A PROBLEM AND REPLACED THE CLUTCH. THEY SAID THAT THE SEALS AROUND THE CLUTCH HAVE BEEN REDESIGNED, AND THAT WAS THE ISSUE, AND WE SHOULD NOT HAVE THE ISSUE AGAIN. I HOPE THAT IS THE CASE, BUT WISH WE HAD NEVER BOUGHT THIS CAR. *TR