NHTSA Complaint #10561425 — 2008 JEEP LIBERTY

MANUAL TRANSMISSION POPPED OUT OF FIRST GEAR INTO NEUTRAL SO VIOLENTLY THAT IT FELT AS IF I HAD BEEN REAR-ENDED. JEEP DEALERSHIP REPLACED FIRST AND SECOND GEAR SYNCHRO ON JANUARY 25, 2013. BY MAY 2013 THE PROBLEM WAS OCCURRING INTERMITTENTLY AND BY AUGUST ROUTINELY. THE JEEP DEALERSHIP REFUSED TO REPAIR ON AUGUST 15, 2013 AFTER HAVING THE VEHICLE A WEEK AND CLAIMING THEY COULDN'T "REPLICATE THE PROBLEM." THEREAFTER, GEAR POPPING INCREASED TO THE POINT THAT I WAS UNABLE TO SAFELY TURN LEFT TURN AGAINST TRAFFIC OR MOVE FORWARD WHEN STOPPED ON AN INCLINE. ON DECEMBER 23, 2013, I DELIVERED THE VEHICLE TO ANOTHER JEEP DEALERSHIP AND LEFT IT FOR AN ENTIRE MONTH DURING WHICH TIME IT WAS DRIVEN 13 MILES AND A "COMPLETE DIAGNOSTIC" PERFORMED, BUT ONCE AGAIN THE DEALERSHIP WAS UNABLE TO "REPLICATE." ON JANUARY 21, 2014, I PICKED IT UP ONLY TO HAVE IT VIOLENTLY POP OUT OF FIRST GEAR JUST TWO MILES FROM DEALERSHIP. IT HAPPENED AGAIN ON THE 23RD AND EVEN MORE VIOLENTLY THE AFTERNOON OF THE 24TH. WHILE DRIVING HOME FROM WORK ON JANUARY 24, 2014 VIA AN INTERSTATE HIGHWAY IN VERY HEAVY TRAFFIC (I-25 IN DENVER, CO) THE CLUTCH COMPLETELY MALFUNCTIONED LEAVING MY HUSBAND UNABLE TO PUT THE VEHICLE INTO ANY GEAR WHATSOEVER. AFTER SLAMMING IN 2ND GEAR WITH BRUTE FORCE, THE VEHICLE WOULD NOT MOVE FORWARD AT ALL FORCING HIM TO COAST TO THE SHOULDER. AT THE SHOULDER, HE TURNED THE VEHICLE OFF, RESTARTED AND WAS ABLE TO PLACE INTO FIRST AND SECOND GEAR. HOWEVER, THE VEHICLE SIMPLY ROLLED BACKWARDS WITH NO ABILITY TO MOVE FORWARD AT ALL. THE VEHICLE WAS TOWED BACK TO THE SAME DEALERSHIP THIS EVENING (JANUARY 24, 2014) FOR REPAIR. CHRYSLER ISSUED A REVISED SERVICE BULLETIN # 21-001-10 IN APRIL 2010 CALLING FOR REPLACEMENT OF FIRST AND SECOND SYNCHRO; HOWEVER, I AM EXPERIENCING INCREASING PROBLEMS DESPITE THAT VERY REPAIR IN JANUARY 2013. THIS VEHICLE CANNOT BE SAFELY OPERATED. *TR