NHTSA Complaint #10561308 — 2005 CHRYSLER PACIFICA

MY VEHICLE'S ENGINE CRADLE AND/OR SUBFRAME IS COMPLETELY CORRODED AND RUSTED. I HAVE ONE VERY LARGE CRACK IN THE ENGINE CRADLE AND ANOTHER FORMING. THE BOLTS AND MANY OTHER PARTS ARE RUSTED AND ROTTED THROUGH. CHRYSLER IS AWARE OF THIS ISSUE AND HAS BEEN FOR A LONG TIME BUT, SINCE MY CAR WAS MADE 6-8 WEEKS OUTSIDE OF THEIR EXTENDED WARRANTY PERIOD, THEY HAVE REFUSED TO HELP ME (WHILE AT THE SAME TIME OFFERING RELIEF TO OTHERS IN MY EXACT SITUATION). DURING MY INITIAL DISCUSSION WITH THEIR CUSTOMER SERVICE, A SUPERVISOR TOLD ME NOT TO CALL AGAIN AND, DESPITE NOT KNOWING THE FULL EXTENT OF MY PARTICULAR PROBLEM, TOLD ME THAT CHRYSLER WOULD "ABSOLUTELY" NEVER DO ANYTHING TO HELP ME. CHRYSLER HAS ALSO REFUSED TO EXPLAIN TO ME WHAT WAS DONE DIFFERENTLY TO MY ENGINE CRADLE AND SUBFRAME COMPARED TO VEHICLES MADE ON MARCH 31, 2004, THE DAY THE EXTENDED WARRANTY RAN THROUGH. MY WIFE AND I HAVE OWNED THIS VEHICLE SINCE 2006. IT'S THE ONLY CAR MY 4- AND 5-YEAR-OLD DAUGHTERS HAVE EVER KNOWN AND TO LEARN NOW, YEARS LATER, HOW DANGEROUS THE VEHICLE IS IN SALTBELT STATES MAKES ME TERRIFIED ABOUT ANY OTHER PROBLEMS WITH CHRYSLER VEHICLES THAT THE COMPANY HAS CHOSEN TO KEEP SECRET. I AM FORTUNATE THAT WE LEARNED OF THE PROBLEM BEFORE THE ENGINE CRADLE FAILED ALTOGETHER, WHICH CLEARLY COULD HAVE LED TO SERIOUS INJURIES AND/OR DEATH. *TR