NHTSA Complaint #10561201 — 2003 BMW 745LI

IN 2011 ROSEVILLE BMW BEGAN WORK ON A RECALL FOR MY VEHICLE (RECALL CAMPAIGN 10V- 446.) THE FIRST STEP OF THE RECALL WAS PERFORMED BUT DUE TO A ?VISUAL INSPECTION? IT WAS DEEMED THAT THE REMAINING STEPS WERE NOT NECESSARY. ACCORDING THE RECALL NOTICES THEY DID NOT PROPERLY PERFORM THE RECALL AND WITHIN 18 MONTHS THE BRAKE BOOSTER AND PUMP BEGAN TO FAIL, WHICH CAUSED THE POWER ASSIST BRAKING TO BE INOPERABLE. AFTER BRINGING IT TO 2 BMW TECHNICIANS AND THE ROSEVILLE BMW DEALERSHIP IT HAS BEEN CONSISTENTLY DEEMED THAT THE PROBLEM IS THE EXACT SAME RESULT OF THE RECALL WITH THE SAME CAUSE. IN FACT, NO ONE HAS DENIED THAT THE PROBLEM I AM NOW EXPERIENCING IS EXACTLY THE SAME AS THE RECALL PROBLEM. HOWEVER, THE DEALERSHIP AND BMW HAVE BEEN UNABLE OR UNWILLING TO GET APPROVAL TO FINISH THE RECALL CLAIM SINCE THE WORK WAS ALREADY STARTED. I HAVE NOT BEEN FURNISHED WITH ANY OF THE DETAILS FOR DENIALS AND THUS FAR NEITHER THE DEALERSHIP NOR BMW ARE WILLING TO BE TRANSPARENT ABOUT THE DENIAL DETAILS, OR INITIAL RECALL WORK THAT WAS CONDUCTED (I WAS NOT NOTIFIED OF THIS WORK AT THE TIME AND THOUGHT THEY JUST REPLACED MY BATTERY, WHICH WAS THE PURPOSE OF THE SERVICE.) IF THIS IS NOT RESOLVED WHAT IS MY NEXT STEP? LEGAL ACTION? *TR