NHTSA Complaint #10560924 — 2011 FORD FUSION

I WAS DRIVING AT LOW SPEED ON A SECONDARY STREET, GOING ABOUT 15 MPH. SUDDENLY, THE VEHICLE BECAME UNRESPONSIVE TO THE GAS PEDAL. THE CHECK ENGINE LIGHT CAME ON AND THE ENGINE WAS ALTERNATING BETWEEN SURGING AND STALLING. THIS WAS THE 5TH TIME THIS HAD HAPPENED TO ME SINCE I PURCHASED THE CAR IN SEPTEMBER 2013. I PULLED TO THE SIDE OF THE ROAD, TOOK OUT MY PHONE AND MADE A VIDEO OF WHAT WAS HAPPENING. THE VIDEO WILL SHOW THAT THE ENGINE WAS NON-REPONSIVE, SURGING AND STALLING. HOWEVER, WHEN I SHUT OFF AND RE-STARED THE ENGINE, THE PROBLEM SEEMED TO DISAPPEAR. I HAD TAKEN THE CAR TO FORD A FEW WEEKS AGO TO HAVE THEM SERVICE THIS PROBLEM, BUT THEY WERE UNABLE TO CONFIRM THAT THERE WAS ANY PROBLEM. THE DID NOT CHARGE ME TO CHECK THE CAR. THEY DID NOT TELL ME ABOUT THE THROTTLE BODY PROBLEM AT THAT TIME. AFTER I MADE THE VIDEO, I WAS AT FORD TWO DAYS AGO WITH OUR ESCAPE FOR AN OIL CHANGE AND SHOWED THE VIDEO TO THE SERVICE MANAGER. HE TOLD ME THAT THE PROBLEM IS RELATED TO THE THROTTLE BODY AND ASKED ME TO BRING THE CAR IN FOR SERVICE. I HAVE NOT BEEN ABLE TO RETURN TO FORD AS OF THIS TIME. *TR