NHTSA Complaint #10560832 — 2011 FORD FUSION STEERING

Complaint Details

ODI Number	10560832
Vehicle	2011 FORD FUSION
Component	STEERING
Date of Incident	January 21, 2014
Date Filed	January 21, 2014
Mileage	34,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

I WAS DRIVING AT 35 MPH WHEN SUDDENLY THE CAR COULDN'T STAY GOING IN AN STRAIGHT LINE, THE POWER STEERING STILL WORKED. I TURNED OFF THE ENGINE AND WHEN STARTED AGAIN A WARNING MESSAGE APPEARED IN THE DASHBOARD SAYING "SERVICE ADVANCETRAC" AND "SERVICE POWER STEERING NOW." AT THAT TIME I LOST THE POWER STEERING I IT WAS REALLY HARD TO TURN. I TOOK THE CAR TO THE DEALERSHIP AND THEY TOLD ME THAT THE POWER STEERING RACK HAD TO BE REPLACED, THE PROBLEM IS IN THE ELECTRONICS BUT SINCE THE ELECTRONICS ARE INSIDE THE RACK, THE ENTIRE PART HAS TO BE REPLACED COSTING ME $1960 BECAUSE MY WARRANTY EXPIRED LAST MONTH. THIS ISSUE HAVE TO BE RECALLED BY FORD. IT'S SO FRUSTRATING THAT FOR SUCH A COMMON PROBLEM (GOOGLE "FORD FUSION STEERING PROBLEM") THE CUSTOMER IS THE ONE THAT PAYS FOR THEIR MISTAKES. *TR

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