NHTSA Complaint #10560755 — 2010 FORD ESCAPE

UPON CLOSING THE REAR HATCH OF THE 2010 FORD ESCAPE, THE REAR LIFT-GATE GLASS SHATTERED. GLASS POURED INTO THE VEHICLE, ONTO THE GROUND, ONTO OTHER OWNERS' PERSONAL PROPERTY, AND OVER THE PERSON WHO CLOSED THE REAR HATCH. WHILE NO INJURY WAS CAUSED AS THE OPERATOR WAS DRESSED FOR COLD WEATHER, THERE SEEMS TO BE A SAFETY ISSUE BOTH TO THE END USER AND OTHERS WHO MAY BE AROUND THE PLACE WHERE THE INCIDENT HAPPENED. IN ADDITION TO THE LOSS OF TIME AND HASSLE OF CLEANING BROKEN GLASS FROM PERSONAL PROPERTY AS WELL AS THE PERSONAL PROPERTY OF OTHERS, THE MISSING GLASS IN EFFECT MAKES THE VEHICLE LESS SAFE TO OPERATE UNDER NORMAL CONDITIONS WITH NO REAR PROTECTION FROM THE ELEMENTS. PERSONAL AUTO INSURANCE HAS COVERED THE LOSS. THOUGH UNTIL THE REPAIRS CAN BE COMPLETED THERE WILL BE AN INCREASED RISK TO OPERATE THE VEHICLE. FURTHERMORE, THERE DOES NOT SEEM TO BE A RESOLUTION TO PREVENT THE INCIDENT FROM RECURRING. *TR