NHTSA Complaint #10560601 — 2013 FORD ESCAPE

STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS issue reported to NHTSA

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Complaint Details

ODI Number	10560601
Vehicle	2013 FORD ESCAPE
Component	STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
Date of Incident	January 17, 2014
Date Filed	January 20, 2014
Mileage	8,400 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

THE HEAT SHIELD ON THE UNDERCARRIAGE OF THE CAR IS VERY CHEAPLY MADE AND IS FALLING APART. IT IS BASICALLY FIBERGLASS INSULATION COVERED WITH SHINY ALUMINUM FOIL. IT IS VERY FLIMSY AND EXPOSED TO THE ELEMENTS. THE SHIELDING HAS TORN LOOSE AND IS NOW HANGING DOWN FROM THE UNDERCARRIAGE. IT IS LAYING OVER THE CATALYTIC CONVERTER AND DIRECTLY TOUCHING IT. THIS SEEMS TO BE A VERY HAZARDOUS SITUATION. I'M SURE ONCE IT CATCHES ON SOMETHING IT WOULD BE EASILY RIPPED FREE OF THE VEHICLE AND LEAVE ABSOLUTELY NO HEAT SHIELDING BETWEEN THE CATALYTIC CONVERTER AND THE FLOORBOARD. THE DEALER STATED THAT THIS IS NOT A WARRANTY REPAIR. HE BELIEVES THAT SNOW HAS CAUSED THE DAMAGE. THERE IS NO OTHER DAMAGE TO THE UNDERCARRIAGE EVEN THOUGH THE HEAT SHIELD IS HIGHER THAN OTHER PARTS. *TR

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