NHTSA Complaint #10560406 — 2007 DODGE CALIBER

MY 2007 DODGE CALIBER WAS DIAGNOSED BY AN AUTHORIZED SERVICE CENTER TO HAVE A CORRODED ENGINE CRADLE AND A BROKEN SWAY BAR BRACKET. THE CAR WAS DEEMED UNSAFE TO DRIVE BY THE SERVICING CENTER, AND I WAS GIVEN AN ESTIMATE OF $731 TO REPAIR IT. AT THE TIME OF THE DIAGNOSIS, THE CAR WAS ONLY 7 YEARS OLD WITH 75,825 MILES ON IT. I CONTACTED DODGE TO SEE IF THEY WOULD OFFER ANY ASSISTANCE, AND I EXPLAINED THAT I FOUND IT COMPLETELY UNACCEPTABLE THAT THE FRAME OF MY VEHICLE HAD RUSTED THROUGH TO THE POINT THAT IT WAS UNSAFE TO DRIVE THE VEHICLE. DODGE CUSTOMER SERVICE CONTACTED THE SERVICE CENTER TO VERIFY THE DIAGNOSIS AND CONFIRMED THAT THEY HAD TOLD ME THE CAR WAS UNSAFE TO DRIVE. HOWEVER, CUSTOMER SERVICE OFFERED NO ASSISTANCE AND TOLD ME THAT THEY WERE UNABLE TO DO ANYTHING BECAUSE THE CAR WAS OUTSIDE OF IT'S 3 YEAR WARRANTY AND I "DIDN'T FIT THE PARAMETERS" FOR THEM TO BE ABLE TO HELP ME. AN ENGINE CRADLE THAT HAS COMPLETELY CORRODED AFTER JUST 75,000 MILES IS A SERIOUS SAFETY HAZARD AND, IN MY OPINION, ALSO INDICATIVE OF A SERIOUS MANUFACTURING DEFECT, YET BOTH THE DEALERSHIP AND DODGE REFUSED TO DO ANYTHING TO RECTIFY THE SITUATION. *TR