NHTSA Complaint #10560347 — 1994 JEEP GRAND CHEROKEE

WE ARE ON A RECALL NOTICE (N45 NHTSA 13V-252) ORIGINAL EQUIPMENT MANUFACTURER (OEM) TRAILER HITCH. I RECEIVED THE SAFETY RECALL NOTICE FROM CHRYSLER YESTERDAY 1/16/2014. I CALLED ZIEGLER JEEP, 208 W. GOLF ROAD, SCHAUMBURG ILLINOIS 60194 (847) 882-8400 TO SCHEDULE AN APPOINTMENT TO HAVE THE RECALL FIXED. I TALKED TO A MAN IN SERVICE AND HE TOLD ME THEY HAVE NO PARTS TO FIX THE RECALL AND HE DOES NOT KNOW WHEN THEY ARE GOING TO COME IN AND THAT I HAVE TO KEEP CALLING PERIODICALLY TO SEE IF THEY HAVE THE REPAIR PARTS. THIS IS UNSATISFACTORY. IF I GET IN AN ACCIDENT BECAUSE THEY HAVE NO PARTS, THIS IS UNACCEPTABLE. YOU SENT THE RECALL NOTICE OUT. WHY DON'T THE DEALERS HAVE THE PART TO REPAIR THE CAR? I AM MAKING IT CLEAR, RIGHT NOW, THAT I HAVE DONE MY PART. NOW WHY CAN'T JEEP DO THEIRS AND FIX MY CAR? WHY IS IT MY JOB TO KEEP CALLING BACK. WHY ISN'T THERE A LIST BEING MADE BY THE DEALER SO HE KNOWS WHEN HE GETS HIS PARTS, WHO GETS THE PARTS FIRST? UPDATED 02/03/14