NHTSA Complaint #10560098 — 2012 CHEVROLET TRAVERSE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 10560098
Vehicle 2012 CHEVROLET TRAVERSE
Component ENGINE
Date of Incident
Date Filed
Mileage 3,600 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

THIS VEHICLE HAS ENGINE DEFECT, WHICH DANGEROUSLY STOPS THE CAR WHILE DRIVEN. THE CHEVROLET DEALERSHIP TRIED TO REPAIR ONCE BUT FAILED. I PURCHASED THIS VEHICLE FROM CHEVROLET DEALERSHIP IN NOVEMBER OF 2012. ON SEPTEMBER 28, 2013, THE ENGINE OF MY VEHICLE SUDDENLY COMPLETELY STOPPED RUNNING WHILE I WAS DRIVING IT. I BROUGHT IT BACK TO "MAC MAIK CHEVROLET" IN HOUSTON FOR EXAMINATION AND REPAIR. ON OCTOBER 11, 2013, THE DEALERSHIP GAVE IT BACK TO ME ASSURING THAT THEY REPAIRED IT. TWO DAYS LATER, ON OCTOBER 13, 2013, WHILE I WAS DRIVING ON A ROAD, AT A SPEED OF APPROXIMATELY 35 MPH, THE CAR AGAIN SUDDENLY CAME TO A HALT, BLOCKING THE STEERING WHEEL, BRAKES AND ENTIRE ENGINE. THE CAR RAN INTO AN INTERSECTION BEFORE IT CAME TO FULL STOP IN THE MIDDLE OF IT. THANKFULLY, NO OTHER CAR WAS IN THE INTERSECTION. IT WAS DANGEROUSLY CLOSE TO AN ACCIDENT. THE DEALERSHIP NOW SAYS THAT THEY FOUND ANOTHER PROBLEM AND AGAIN ASSURE THAT THEY FIXED IT. I MADE A COMPLAINT TO GENERAL MOTORS, WHICH SIMPLY RESPONDED THAT THEY THINK IT IS NOW FIXED. NO REASONABLY PRUDENT PERSON WOULD EVER DRIVE THIS CAR AGAIN. I WAS IN EXTREME DANGER TWICE DUE TO THE DEFECT. THE DEALERSHIP AND GM DO NOT WANT TO TAKE ANY ACTION UNTIL SOMEONE GETS INTO A SERIOUS ACCIDENT. *TR

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